Clearing & Forwarding Learnership at DHL

DHL is offering an exciting Clearing and Forwarding Learnership for individuals eager to embark on a career in the dynamic logistics and supply chain industry. This 12-month programme is designed to equip unemployed matriculants with foundational knowledge and practical skills in import and export operations, freight documentation, and operational systems support. As a global leader in logistics, DHL provides an unparalleled opportunity to learn from industry experts, contribute to real-world freight forwarding processes, and develop a comprehensive understanding of international trade. This learnership is ideal for detail-oriented individuals who are keen to develop a career in a fast-paced, global environment.

Import and Export Support

Learners will support import and export activities under direct supervision, gaining hands-on experience in critical international trade processes. Responsibilities may include:

• Assisting with import documentation, ensuring all necessary paperwork is complete and accurate.
• Supporting export documentation, preparing documents for international shipments.
• Checking information received from customers or colleagues for accuracy and completeness.
• Organising shipment-related documents, maintaining a structured filing system.
• Following operational instructions meticulously to ensure compliance and efficiency.
• Escalating incomplete or incorrect information to senior staff for resolution.
• Supporting the delivery of freight services, contributing to timely and efficient operations.
• Maintaining accurate operational records, ensuring data integrity.

Freight Documentation Duties

Successful learners will perform repetitive documentation-related tasks, which are fundamental to efficient freight forwarding. These duties include:

• Receiving documents from various sources, ensuring all necessary paperwork is collected.
• Checking documents for accuracy, consistency, and compliance with regulations.
• Reconciling information across different documents to identify discrepancies.
• Consolidating records for specific shipments or projects.
• Summarising information from complex documents into concise formats.
• Scanning documents for digital archiving and easy retrieval.
• Filing documents, both physical and electronic, in an organised manner.
• Preparing basic reports on documentation status or operational metrics.
• Updating operational records in the system, ensuring all information is current.

Attention to detail will be important because freight-forwarding processes depend on accurate documentation, ensuring smooth customs clearance and delivery.

Operational Systems Support

Learners will support and maintain operational systems according to instructions, gaining exposure to the technology that underpins modern logistics. This may include:

• Capturing information into various operational software platforms.
• Updating shipment records in the system, tracking progress and status.
• Checking system entries for accuracy and correcting errors when necessary.
• Following approved processes and workflows within the operational systems.
• Reporting system-related problems or glitches to the IT support team.
• Maintaining accurate electronic records, adhering to data management policies.
• Supporting colleagues with routine operational tasks that involve system usage.

Back-Office Administration

The role includes general back-office duties that are essential for the smooth running of any logistics operation. These tasks include:

• Scanning documents for digital storage and easy access.
• Filing physical and electronic documents in an organised manner.
• Reporting on various administrative metrics or operational statuses.
• Data capturing, inputting information into databases and spreadsheets.
• Document control, ensuring all documents are managed according to company standards.
• Record keeping, maintaining comprehensive and accurate records.
• Supporting internal processes, contributing to overall departmental efficiency.
• Organising operational information, making it accessible to the team.

Applicants should be comfortable completing routine administrative work accurately and on time.

Communication and Teamwork

Learners will primarily work with members of their own team, fostering a collaborative environment. They will be expected to:

• Communicate basic operational information clearly and concisely.
• Follow instructions from supervisors and senior team members diligently.
• Ask for guidance when necessary, demonstrating a proactive approach to learning.
• Support colleagues in their tasks, contributing to team success.
• Maintain professional relationships with all team members.
• Raise task-related problems appropriately, seeking solutions and assistance.
• Work cooperatively toward team objectives, contributing to shared goals.

Computer Knowledge

Microsoft Office knowledge will be advantageous, as these tools are widely used in the logistics industry. Relevant computer skills may include:

• Proficiency in Microsoft Word for document creation.
• Competence in Microsoft Excel for data management and basic reporting.
• Familiarity with Microsoft Outlook for email communication.
• General email communication etiquette and skills.
• Experience with data capturing into various systems.
• Understanding of electronic filing and document management.
• Ability to navigate and use online systems effectively.
• Basic reporting tools for summarising information.

Applicants should clearly list their computer skills in their CVs.

Skills and Attributes

Applicants should demonstrate a strong willingness to learn, attention to detail, and good communication skills, which are crucial for success in this role and the logistics industry.

Why Join the Company

Joining DHL means becoming part of the world's leading logistics company, a global network that connects people and businesses across continents. This learnership offers an unparalleled opportunity to gain hands-on experience in the fast-paced and ever-evolving clearing and forwarding sector. You will benefit from DHL's extensive training resources, mentorship from industry professionals, and exposure to cutting-edge logistics technologies and practices. DHL is committed to fostering a diverse and inclusive workplace, providing a supportive environment where you can develop valuable skills, build a professional network, and lay the groundwork for a successful career in logistics, supply chain management, or international trade. This is more than just a learnership; it's a stepping stone to a global career with endless possibilities.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Be South African citizens.
• Be between 18 and 30 years old.
• Be currently unemployed.
• Not be studying.
• Have completed Grade 12 or Matric.
• Have achieved at least 65% in English.
• Be available for the full 12-month programme.
• Meet the company’s employment-equity requirements.
• A relevant Transport and Logistics or Business qualification may also be considered.
• Microsoft Office knowledge will be advantageous.