Call Centre Learner at OUTsurance (Centurion, South Africa)

OUTsurance is offering an exciting Call Centre Learnership opportunity for unemployed South African youth. This 12-month structured work-based programme is designed to provide invaluable practical experience within the financial and insurance industry. Participants will gain exposure to a professional work environment, develop essential skills, and build a foundation for a successful career in customer service and the call centre environment. This learnership is an ideal stepping stone for individuals passionate about customer engagement and eager to enter the dynamic insurance sector.

The learnership agreement is for a fixed term of 12 months and includes a stipend, offering a unique chance for unemployed individuals to gain hands-on experience. It is specifically tailored for those who aspire to build a career in the financial and insurance industry, focusing on developing the skills and knowledge required for a successful role within a call centre. This programme emphasizes practical application, professional development, and career readiness, making it a significant opportunity for personal and professional growth.

OUTsurance is committed to fostering talent and providing a supportive learning environment. Learners will have the chance to work alongside experienced professionals, learn industry best practices, and contribute to the company's reputation for excellent customer service. The programme aims to equip learners with transferable skills that are highly valued across various sectors, enhancing their employability beyond the learnership period. This initiative underscores OUTsurance's dedication to youth development and empowering the next generation of professionals in South Africa.

Key Responsibilities

• Provide exceptional customer service and support via phone, email, and other communication channels.

• Handle customer inquiries, complaints, and requests efficiently and professionally.

• Process customer information accurately and maintain detailed records.

• Adhere to company policies and procedures, ensuring compliance with industry regulations.

• Collaborate with team members and other departments to resolve customer issues.

• Participate actively in training sessions and development programmes.

• Contribute to a positive and productive team environment.

• Identify opportunities to upsell or cross-sell relevant products and services where applicable.

• Maintain a high level of product knowledge to effectively assist customers.

• Escalate complex issues to supervisors or relevant departments when necessary.

Why Join the Company

OUTsurance is a leading insurance provider known for its innovative approach and commitment to customer satisfaction. Joining OUTsurance means becoming part of a dynamic and supportive work culture that values employee growth and development. The company offers a stimulating environment where learners can gain practical experience, receive mentorship, and explore career paths within the financial services sector. OUTsurance is dedicated to creating opportunities for young South Africans, providing them with the tools and support needed to succeed. Employees benefit from a positive work atmosphere, opportunities for advancement, and the chance to contribute to a company that makes a real difference in the lives of its customers.

How to Apply

Interested candidates are encouraged to apply via the provided link. Please ensure all required documentation is submitted accurately. For any queries regarding the application process, please refer to the application portal.

Reference: Learnerships, Grade 12 Jobs, Internships

• Completed Matric / Grade 12

• Bachelor's Degree or a Equivalent NQF Qualification (Essential)

• Computer Literate (MS Office)

• Be a South African citizen

• Not previously on a Learnership

• Be between the ages of 18 & 35

• Be currently Unemployed

• Very strong interpersonal skills and the ability to build relationships

• Takes initiative

• Engages professionally

• Adapts and responds positively to change

• The ability to multitask and handle stress

• Communication skills

• Self-motivated with a desire to learn

• Basic Computer Literacy will be an added advantage