Workforce Administrator Job at Takealot Group

Takealot Group, a leading South African online retailer, is actively seeking a dedicated and detail-oriented Workforce Administrator to join its dynamic team in Cape Town. This pivotal role is essential for ensuring the smooth and efficient operation of the company's workforce planning, particularly within its contact centre environment. The successful candidate will play a crucial part in managing daily schedules, optimizing resource allocation, and contributing to the overall productivity and employee satisfaction within a fast-paced e-commerce setting. This opportunity offers a chance to grow within a hyper-growth company that values innovation, customer-centricity, and a collaborative work ethic. The Workforce Administrator will be instrumental in maintaining accurate data, generating insightful reports, and fostering strong internal relationships to support operational excellence. This position is ideal for an individual with a keen eye for detail, strong analytical capabilities, and a proactive approach to problem-solving, eager to make a tangible impact in a leading digital enterprise.

Key Responsibilities

• Complete and manage schedule exceptions/adjustments for the company on a daily basis, ensuring all changes are accurately reflected and communicated.
• Ensures the accuracy and timeliness of data by responding promptly to time-off requests, schedule changes, and other types of workforce-related inquiries.
• Monitor all Real-Time and Intra-Day activities to ensure operational goals, service levels, and key performance indicators are consistently met.
• Accurately tracks and manages contact centre schedule adherence, identifying deviations and working with management to address them.
• Conduct analysis and recommend solutions to address real-time performance opportunities, contributing to continuous improvement initiatives.
• Prepare daily, weekly, monthly, and ad-hoc reports on workforce performance, trends, and forecasts, distributing them to relevant Management stakeholders.
• Develops strong working relationships within the organization, particularly with contact centre operations and HR, to ensure efficient and effective problem-solving and issue resolution.
• Assist in the implementation and optimization of Workforce Management (WFM) software and tools to enhance scheduling efficiency and accuracy.
• Contribute to forecasting activities by providing historical data and insights into workforce patterns and trends.
• Support the Workforce Planning Manager in various administrative tasks and projects as required, ensuring departmental objectives are achieved.

Why Join the Company

Takealot Group is more than just an e-commerce platform; it's a vibrant ecosystem where innovation thrives and careers flourish. Employees at Takealot Group are entrepreneurial, dynamic, smart, and deeply customer-centric, all united by the shared ambition of making Takealot Group the leading e-commerce company in Africa. The company fosters a culture where individuals have fun, work hard, and take immense ownership of their contributions. Collaboration is key, with teams working together to create groundbreaking solutions. There's an open-door policy for direct feedback and new ideas, ensuring continuous improvement and personal growth. The environment is characterized by a low ego and high output, focusing on execution rather than just ideation. Joining Takealot Group means becoming part of a team that loves what it does and is passionate about building something truly great and impactful for the African continent. You will gain invaluable experience in a rapidly evolving industry, with opportunities for professional development and career advancement within a supportive and challenging setting.

How to Apply

Interested candidates are invited to apply for this exciting opportunity. Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Senior Certificate or Higher
• 18 months + customer service experience in related positions
• Excellent verbal and written skills; high accuracy of work; fosters open two-way communication; excellent basic math (addition, subtraction, division, multiplication) skills.
• Above average punctuality and personal attendance.
• Exceptional attention to detail.
• Must complete in-house Excel skills-based test.