Trainee Opportunity at Motus Toyota Head Office

Motus Toyota Head Office is offering an exciting Trainee opportunity within its Retail division, specifically supporting the Toyota & Hino business unit. This entry-level position is ideal for individuals eager to kickstart their career in customer service and administration within the dynamic automotive industry. Reporting to the Supervisor: Call Centre, the Trainee will be instrumental in providing essential customer-related support, ensuring that client liaison transactions are processed accurately and efficiently. This role focuses on maximizing marketing opportunities through meticulous data management and effective communication, contributing to overall customer satisfaction and operational excellence. The Trainee will gain invaluable experience in a fast-paced corporate environment, learning the intricacies of customer relationship management and data analysis.

Key Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes, ensuring all activities meet regulatory standards.
• Identify and apply known solutions to operational challenges, escalating unresolved issues to the appropriate channels.
• Record and report on transactional activities to provide timely and accurate information for decision-making.
• Assist in facilitating realistic expectations and deliverables between customers and the dealer network.
• Communicate and liaise with relevant stakeholders and internal departments to ensure effective information dissemination, customer satisfaction, and feedback.
• Ensure the customer care platform is populated with key customer data and case information, maintaining data integrity.
• Ensure the customer database is segmented effectively for targeted marketing activities.
• Facilitate communication between customers, the dealer network, and other relevant stakeholders to resolve general and complex problems, faults, and other concerns.
• Provide support to customers and escalate unresolved queries to ensure timely resolution.
• Deliver services that create a culture aiming to exceed customers' expectations in all aspects of the business.
• Deliver work activities effectively to satisfy customer concerns.
• Liaise and interact with internal customers via approved communication channels in a positive and helpful manner.
• Provide high-quality customer service through the delivery of compliant and accurate documentation, adhering to FICA, POPI Act, and Consumer Protection Act requirements.
• Work closely with Dealer Principals, Managers, and Service Advisors on a daily basis.
• Analyse data weekly to inform various departments on issues/progress related to customer experience and satisfaction levels.
• Analyse daily data and bring problems to the respective manager's attention for immediate action and solution.
• Offer additional input and implement approved management workflow processes related to the customer journey and expectation.
• Keep detailed records of customer interaction and actions taken for customer care issues.

Why Join the Company

How to Apply

* Salary is estimated based on market research and may not be accurate.

• Must have at least Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.
• Knowledge of the eToyota system is advantageous.
• Excellent verbal and written communication skills.
• Ability to maintain calm under pressure.
• Excellent knowledge of the Company's service offering.
• Demonstrated team player.
• Good organisational and administrative skills.
• Technical Competencies: Client Orientation and Customer Focus, Communication, Computer Literacy, Conflict Management, Dealer Liaison, Excellent team player.