Receptionist Internship at Umalusi

Umalusi, the Council for Quality Assurance in General and Further Education and Training, is seeking a motivated individual to join their team as a Receptionist. This is an excellent opportunity for someone looking to gain practical experience in an administrative role within a statutory Quality Council that plays a crucial part in ensuring the quality of education provision in South Africa. The successful candidate will be responsible for managing the front desk, providing a welcoming environment for visitors, and ensuring efficient communication flow within the organization. This role offers a chance to develop essential administrative and customer service skills in a professional setting.

Key Responsibilities

• Answer calls, screen them, and transfer them to the relevant unit or person.

• Take and relay messages accurately.

• Provide information to callers and resolve telephonic queries where possible.

• Handle queries from the public and stakeholders professionally.

• Receive walk-in visitors and clients, confirm their reason for visiting, and escort them to the appropriate employee or venue.

• Receive mail and parcels, signing for them as required.

• Liaise with the Records Unit and relevant employees for parcel collection at reception.

• Develop weekly reports on reception activities.

• Assist the Housekeeper with printing meeting schedules.

• Maintain a clean and tidy reception area.

• Support the Public Relations and Communication unit with other assigned duties.

Why Join the Company

Umalusi offers a dynamic work environment where you can contribute to a vital national organization. As an intern, you will gain valuable hands-on experience in administrative functions, customer service, and office management. This role provides an excellent foundation for a career in administration and public relations. You will have the opportunity to learn from experienced professionals and develop skills that are highly transferable across various industries. Umalusi is committed to quality assurance in education and offers a stable and reputable working environment.

How to Apply

Please apply using the Quick Apply button on this page.

• Grade 12 / Matric certificate or equivalent

• Strong computer skills

• Knowledge of Batho Pele principles and practices of basic office management

• Telephone etiquette

• Ability to manage the telephone/calling system

• Knowledge of the education and training environment and NQF Levels.

• At least one year of relevant experience as a receptionist or as a call centre agent (Advantageous)

• Customer service or call centre related qualification (Advantageous)

• Experience in working on a switchboard (Advantageous)