OSS Hastings Learnership Opportunity at OUTsurance

The OUTsurance OSS Hastings Learnership for 2026 offers an exceptional opportunity for young, unemployed South African citizens to gain valuable skills and experience within the dynamic financial services and insurance sector. This comprehensive 18-month programme is meticulously designed to equip learners with the foundational knowledge and practical competencies required for a successful career in customer communication and support, specifically within a high-volume call-centre environment. Participants will embark on a structured learning journey, combining intensive on-site qualification training with hands-on practical work experience, all while receiving a competitive monthly stipend. This learnership is ideal for individuals who are passionate about delivering excellent customer service, eager to learn new systems and processes, and ready to commit to a demanding yet incredibly rewarding schedule that includes regular weekend work and public holidays.

Key Responsibilities

• Engaging professionally and effectively with customers, colleagues, supervisors, trainers, and internal support teams to build strong professional relationships.
• Providing comprehensive telephone-based service and customer support, addressing inquiries and resolving issues related to financial services and insurance operations.
• Handling multiple tasks simultaneously and efficiently in a fast-paced, target-driven environment, demonstrating strong organisational skills.
• Working effectively under pressure while consistently maintaining high standards of professional communication and service delivery.
• Building and nurturing positive customer relationships through empathetic and clear communication, ensuring customer satisfaction.
• Adhering strictly to a predetermined shift roster, which includes working weekends and South African public holidays when scheduled, demonstrating flexibility.
• Actively participating in one dedicated day of on-site qualification training each week, committing to continuous learning and development.
• Developing and refining critical skills in professional communication, problem-solving, adaptability, and initiative within a corporate setting.
• Managing time effectively to complete assigned tasks, meet operational deadlines, and adjust to changing requirements with a positive attitude.

Why Join the Company

OUTsurance stands as a leading and innovative financial services provider in South Africa, renowned for its unwavering commitment to client satisfaction and robust employee development. Joining this learnership means becoming an integral part of a vibrant and supportive corporate culture that deeply values initiative, adaptability, and professional growth. Learners will benefit immensely from structured training programmes, dedicated mentorship, and invaluable exposure to real-world business operations, thereby laying a solid foundation for a future career in the financial sector. The programme offers a clear and tangible pathway into the competitive insurance industry, providing not just a generous stipend but also an unparalleled chance to develop critical interpersonal and technical skills that are highly sought after in today's job market. OUTsurance fosters an empowering environment where continuous learning is actively encouraged, and successful learners often find opportunities to explore further career advancements within the company.

How to Apply

Please apply using the Quick Apply button on this page.

• Be South African citizens.
• Be between 18 and 35 years old.
• Have completed Matric.
• Be computer literate.
• Have Microsoft Office skills.
• Have been unemployed for at least the previous six months.
• Be available for the full 18-month programme.
• Be able to work the required shifts (Friday to Monday shifts of nine hours, Saturday shifts of eight hours, Sunday shifts of five hours, two weekdays off).
• Be available for on-site qualification training.
• No previous work experience is required.
• Be prepared to work weekends as part of the normal roster.
• Be prepared to work a full day on South African public holidays when scheduled.
• Demonstrate very strong interpersonal skills and ability to build professional relationships.
• Demonstrate initiative and professional engagement.
• Demonstrate adaptability and a positive response to change.
• Demonstrate ability to multitask and handle pressure.
• Possess good communication skills.
• Be self-motivated and willing to learn.