IT Support Internship at Rosebank College

Rosebank College is currently seeking an enthusiastic and motivated individual for an exciting IT Support Internship opportunity. As a prominent educational brand of The Independent Institute of Education (The IIE), Rosebank College provides a vibrant, technology-driven tertiary education environment across South Africa. This role is designed to give an aspiring IT professional hands-on, practical experience in resolving real-world end-user problems, troubleshooting technical hardware and software issues, and understanding IT operations within the higher education landscape under the direct mentorship of experienced First and Second Line technical managers.

Key Responsibilities

• Deliver first-line technical support to staff, faculty, and students, resolving user hardware and software queries promptly.

• Shadow and collaborate with First and Second Line Technical Managers to diagnose, troubleshoot, and resolve technical incidents.

• Assist in maintaining campus computer labs, printers, audiovisual presentation equipment, and network connectivity.

• Log, track, and manage IT support tickets ensuring adherence to internal service level agreements (SLAs).

• Support the deployment, configuration, and regular updating of operating systems, anti-virus software, and campus productivity applications.

• Promote IT security best practices and ensure user compliance with data protection policies.

• Participate actively in administrative IT operational tasks and asset management audits across the campus.

Why Join the Company

Rosebank College, a division of ADvTECH and an educational brand of The IIE, provides an enriching learning atmosphere committed to continuous personal and professional development. Interns gain direct exposure to modern enterprise IT infrastructure, learning from seasoned technicians while contributing meaningfully to the academic success of thousands of students. Working within a dynamic higher education framework empowers graduates with essential workplace competencies, a strong professional network, and an accelerated career trajectory in Information Technology.

Application Strategy (Exclusive)

• Highlight Practical Technical Projects: Explicitly mention any relevant academic projects, home labs, or basic technical troubleshooting experiences (e.g., Windows OS installation, basic networking, printer troubleshooting) on your CV.

• Showcase Customer Service & Communication: Emphasize strong interpersonal skills and your ability to explain technical concepts clearly to non-technical end-users in your cover letter.

• Demonstrate Higher Education Awareness: Note any familiarity with educational technologies (such as Learning Management Systems or campus lab software) to align with Rosebank College's operational focus.

Interview Preparation

To prepare effectively for your interview, consider how you would answer these role-specific questions:

• "How would you diagnose and resolve an issue where a lecturer or student cannot connect their device to the campus Wi-Fi network?"

• "Can you describe a scenario where you had to manage multiple urgent technical requests simultaneously while keeping users informed?"

You can practice your answers and receive personalized feedback using the Xhosadev Interview Simulator.

How to Apply

Interested and qualified candidates are invited to submit their application directly online. Click here to apply for this role.

Rosebank College is an equal opportunities employer; however, preference will be given to Employment Equity (EE) and South African candidates. Please note that if you have not received feedback within two (2) weeks of submitting your application, please consider your application unsuccessful.

• South African citizenship (preference given to Employment Equity candidates).

• Relevant Diploma, Higher Certificate, or Degree in Information Technology, Computer Science, or a related technical discipline.

• Foundational understanding of computer hardware, software installations, operating systems, and basic networking.

• Knowledge and understanding of South African higher education systems and regulatory frameworks is advantageous.

• Strong problem-solving, analytical, and technical aptitude.

• Excellent verbal and written communication skills with the ability to liaise with all staff levels.

• Customer service orientation with exceptional attention to detail.

• Effective time management and organizational skills to work under pressure and meet deadlines.

• Ability to work effectively both independently and within a collaborative team environment.