Integrated Service Excellence Programme at Department of Tourism

The Department of Tourism, in collaboration with Harambee and SANPARKS, is offering a valuable 12-month contract opportunity through its Integrated Service Excellence Programme. This initiative is specifically designed to empower unemployed youth by expanding their employment prospects within the dynamic hospitality and travel and tourism sectors across South Africa. The programme aims to provide practical experience and skills development, fostering a pipeline of talent for the industry. Participants will gain exposure to various operational aspects, contributing to enhanced service delivery within national parks and tourism facilities. This is an excellent entry point for individuals eager to build a career in tourism and hospitality, offering a structured learning environment and a chance to make a meaningful contribution to the sector.

Key Responsibilities

• Assist in providing excellent customer service to tourists and visitors.

• Support daily operations within hospitality and tourism facilities.

• Engage in training and development activities to enhance service delivery skills.

• Contribute to maintaining the standards and presentation of facilities.

• Learn and apply knowledge of tourism products and services.

• Assist with administrative tasks as required.

• Participate in team projects to improve visitor experiences.

• Adhere to safety and operational protocols.

• Support marketing and promotional activities for tourism offerings.

• Develop a strong understanding of the tourism value chain.

Why Join the Company

This programme offers a unique chance to gain invaluable experience within South Africa's vibrant tourism sector. Participants will benefit from a structured 12-month contract, providing a solid foundation for future career development. The Department of Tourism is committed to youth empowerment and skills development, offering a supportive learning environment. This opportunity allows individuals to contribute to the growth of the tourism industry while developing essential professional skills. Successful completion may open doors to further employment opportunities within the sector.

How to Apply

Please apply using the links provided below for your specific region or preferred location:

Free State:

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Mopani Rest Camp:

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Oliphants Rest Camp:

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Phalaborwa Gate:

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Shingwedzi Rest Camp:

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Punda Maria Rest Camp:

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Marakele National Park:

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Salary is estimated based on market research.

• Be a South African citizen aged 18–35.

• Have a Grade 12/Matric Certificate (submit a certified copy).

• Submit a certified copy of your ID.

• Provide proof of residence (e.g. municipal bill, letter from a Tribal Authority, or other valid proof).

• Declare in the application letter if you previously participated in the Department’s learnership or skills programmes.

• Have a passion for travel, tourism, and hospitality.

• Have a clear criminal record.