Field Service Graduate Intern at Philips

The Field Service Graduate Intern (CG20) is responsible for delivering basic technical support (both onsite and remote) and troubleshooting for Philips products. This role ensures timely resolution of issues in line with company guidelines and safety protocols. The intern will assist with installations and routine maintenance, strictly following established procedures and safety standards to guarantee proper product functioning. The role involves accurately documenting service activities, responding professionally to customer inquiries, and escalating complex issues to senior staff as needed. The Field Service Graduate Intern will support senior technicians during more advanced tasks, actively participate in training to develop technical skills, and ensure all service activities comply with company policies and quality standards, with a strong focus on customer satisfaction and safety.

Key Responsibilities

• Performs basic and routine technical support (both onsite and remote) and troubleshooting for customers under supervision, ensuring timely resolution of technical issues in accordance with company guidelines and safety protocols.

• Follows detailed instructions and adhere to safety protocols, ensuring proper functioning and compliance with standards.

• Develops familiarity with a range of tasks and procedures, executing varied assignments and resolving issues using pre-defined standard operating procedures (SOPs).

• Works under supervision, executing support tasks according to clear instructions, procedures, and rules, and seek alternative solutions within defined options when deviations arise.

• Accurately documents all service records, including diagnostics, parts used, and customer interactions, using the Service Management System to maintain a comprehensive service history.

• Supports in responding to customer inquiries and complaints in a professional manner, providing accurate information and escalating complex issues to senior technicians or team leads as necessary.

• Supports senior technicians during installations and repairs by providing necessary tools, following guidance closely, and learning from their expertise.

• Participates actively in training sessions to improve technical skills, stay updated on the latest products, and learn new service procedures to enhance capabilities.

Why Join the Company

Join Philips, a global health-tech leader dedicated to improving people's health and wellbeing through meaningful innovation. At Philips, we believe that every human matters. You'll be part of a company with a rich history of creating technologies that improve lives and support healthcare practitioners worldwide. We foster an environment where differences and uniqueness are acknowledged and embraced, where everyone's views are listened to and valued. This inclusive culture leads to better collaboration, communication, innovation, and success. Philips is committed to providing equal employment and advancement opportunities, fostering a culture of respect and professionalism.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• National Diploma in Electrical Engineering or Equivalent

• No prior experience required

• Technical Support

• Troubleshooting

• Documentation & Reporting

• Product Repair & Maintenance

• Product Installation

• Engineering Fundamentals

• Regulatory Requirements