Desktop Support Intern at iOCO

Embark on an exciting career path with iOCO as a Desktop Support Intern, a contract opportunity designed to immerse you in the dynamic world of IT infrastructure. This role is perfect for individuals eager to gain practical, hands-on experience in providing essential first-line technical support within a demanding, client-centric setting. You will collaborate closely with seasoned IT professionals, honing your skills in troubleshooting a wide array of technical issues, including hardware, software, networking, Microsoft 365, and SharePoint. The internship involves actively participating in service desk operations, meticulously managing support tickets to adhere to Service Level Agreements (SLAs), and contributing significantly to the seamless daily execution of IT services. iOCO Infrastructure Services (iOCO IS) is renowned for delivering exceptional client experiences through innovative and sustainable IT infrastructure solutions. We foster a culture of challenge, disruption, and innovation, where skilled professionals are dedicated to client success and find fulfillment in their work. Our client-centric approach means their satisfaction is our primary driver, leading to collaborative brainstorming sessions and celebratory moments for achievements. As an equal opportunity employer, iOCO is committed to achieving its unique Employment Equity objectives, giving preference to previously disadvantaged individuals.

Key Responsibilities

• Provide 1st line End User Support for all IT-related incidents and requests, encompassing end-user hardware, software, printing, and networking issues.

• Engage with users in an effective and supportive manner to resolve technical challenges.

• Assist with Service Desk duties, including logging calls in the ticketing system, managing incoming calls, and overseeing the ticket lifecycle.

• Manage assigned tickets to ensure customer SLAs are consistently met.

• Facilitate the delivery and transport of IT equipment between precinct buildings as required.

• Contribute to the overall smooth operation and delivery of IT services.

Why Join the Company

At iOCO, you'll find a professional environment that values excellence and innovation. We offer a unique opportunity to grow your IT career by working on challenging projects and collaborating with a team of dedicated professionals. Our culture encourages continuous learning and development, with a strong emphasis on client satisfaction and team success. iOCO is committed to fostering a diverse and inclusive workplace, actively supporting Employment Equity targets by prioritizing previously disadvantaged individuals. You will be part of a company that not only tackles business challenges head-on but also celebrates achievements and encourages a positive work-life balance.

How to Apply

To apply for this exciting opportunity, please submit your application via the iOCO careers portal. For direct applications, please use the following link: Click here to apply for this role. Reference: iOCO0071

• Grade 12 / National Senior Certificate / Matric

• A+ and/or N+ certification

• Excellent soft skills

• Ability to pass typical recruitment checks (reference, criminal checks, etc.)

• 1 year of IT support experience in any capacity

• ITIL Foundation V3 or ITIL Foundation 4 (preferred)

• Technical IT Qualification (preferred)

• MCSE (preferred)

• O365 knowledge (preferred)

• SharePoint knowledge (preferred)