Customer Service Learnership at Takealot Group
Job Description
Takealot Group, a leader in South Africa's online retail and delivery sector, is seeking a dynamic and customer-focused individual to join their team as a Customer Service Learnership participant. This exciting 12-month program offers a unique opportunity to gain invaluable practical experience and structured training within a fast-paced, customer-obsessed environment. Participants will develop essential skills in customer interaction, problem-solving, and digital communication, contributing directly to the company's mission of delivering top-tier service. This learnership is designed to equip individuals with the foundational knowledge and hands-on expertise required for a successful career in the customer service industry, potentially leading to an NQF-accredited certificate.
The Opportunity
This is your chance to kick-start your career in a thriving e-commerce landscape. As a Customer Service Learner, you will be an integral part of the Customer & Insights department, reporting to a dedicated Customer Service Team Leader. The program is structured to provide a comprehensive learning journey, blending theoretical knowledge with real-world application. You will be immersed in the daily operations of a leading online retailer, learning how to effectively manage customer queries, resolve issues, and enhance the overall customer experience. This role is perfect for individuals eager to learn, grow, and make a tangible impact in a supportive and innovative team.What We’re Looking For
We are seeking an ambitious, driven, and passionate individual who is ready to dive in, learn fast, and make a real impact. If you are enthusiastic about delivering exceptional customer experiences, eager to grow your skills, and aspire to be part of a team that is actively shaping the future of online retail in South Africa, then this learnership is for you. We value individuals with integrity, a strong work ethic, and a genuine desire to contribute to a hyper-growth company that prioritizes its customers above all else.Key Responsibilities
- Successfully complete an 8-week intensive training program to prepare for placement.
- Participate in and complete a comprehensive 12-month learnership program, which may lead to an NQF-accredited certificate.
- Undergo training and gain practical experience in a dynamic workspace, adapting to various customer service scenarios.
- Deliver timely, accurate, and professional customer service aligned to strict service level standards (SLA).
- Communicate effectively with customers via phone and email, ensuring clear and concise interactions.
- Resolve product or service problems by utilizing active listening skills to clarify customer queries and understand their needs.
- Assess service failures to identify root causes and take appropriate corrective action, preventing recurrence.
- Approach problems logically with good judgment to ensure optimal customer outcomes and satisfaction.
- Utilize a variety of software tools and internal systems to navigate customer issues to resolution efficiently.
- Liaise effectively between internal departments to solve complex customer queries, ensuring seamless service delivery.
- Take full ownership of customer issues from initiation to resolution, ensuring their needs are met in accordance with SLA.
Why Join the Company
Joining Takealot Group means becoming part of a vibrant, innovative, and rapidly expanding organization that is at the forefront of e-commerce in South Africa. You will be part of a culture that values integrity, hard work, and creativity, where every team member is encouraged to contribute and grow. Takealot offers a dynamic work environment where continuous learning and professional development are highly encouraged. As a learner, you will benefit from mentorship, structured training, and exposure to cutting-edge retail technologies. This learnership provides a solid foundation for a long-term career, with potential pathways into various customer-facing or operational roles within the Takealot Group. You'll gain experience that is highly valued across the industry, setting you up for future success.How to Apply
Please apply using the Quick Apply button on this page.* Salary is estimated based on market research and may not be accurate.
Requirements
- Matric/Grade 12 completed
- Excellent command of the English language(written and verbal)
- Flexibility to work rotational shifts, including weekends and public holidays
- Excellent written and verbal communication skills in English is a must
- Strong customer service etiquette
- Computer-literate and tech-savvy
- Exceptional typing and computer navigation skills
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