Customer Service Learnership at Clover

Clover is actively seeking motivated individuals to join their esteemed Customer Service Centre (CSC) as part of their comprehensive Learnership Programme. This exciting opportunity is designed for ambitious candidates eager to launch their careers in a dynamic call centre environment. Successful applicants will immerse themselves in the daily operations of Clover's state-of-the-art Customer Service Centre located in Constantia Park, Roodepoort. Throughout the learnership, participants will receive dedicated training, culminating in a recognized NQF qualification upon successful completion. This programme offers invaluable hands-on experience, equipping learners with the skills and knowledge necessary to excel in a world-class customer service setting.

Key Responsibilities

• Provide exceptional customer service across all interactions.

• Effectively handle inbound and outbound customer communications.

• Resolve customer queries and complaints by liaising with relevant stakeholders.

• Accurately capture and confirm customer orders according to daily schedules and standard operating procedures.

• Inform customers about account status, including any holds.

• Communicate order-related issues to relevant stakeholders promptly.

• Promote and sell Clover and Principal products based on customer needs and ranges, highlighting features and special offers.

• Foster teamwork and cooperation to achieve collective team objectives.

• Assist team members in reaching team goals and uphold team values.

• Share responsibility for task completion and contribute to a collaborative work environment.

• Actively participate in team meetings and contribute to the visual management of information.

Why Join the Company

Embark on a rewarding career journey with Clover, a leader in its industry. This learnership provides a structured pathway for professional development, offering comprehensive training and the chance to earn a valuable NQF qualification. You will gain practical experience in a supportive and professional call centre environment, working alongside a dedicated team. Clover is committed to fostering talent and providing opportunities for growth within the organisation. Join a company that values its employees and invests in their future.

How to Apply

To apply for this exciting opportunity, please use the Quick Apply button on this page.

Reference: CLO260717-2

• Grade 12 or equivalent NQF Level 4 qualification.

• Grade 12/Matric completed within the past five years (2021–2025).

• A minimum average of 55% for English and Mathematics or Mathematical Literacy.

• Advanced computer literacy.

• Currently unemployed.

• Applicants must not have participated in a learnership programme before.