Client Care Internship at FAIS Ombud

The FAIS Ombud invites ambitious and qualified graduates to apply for the 12-month Client Care Internship Programme (Office Admin Graduates) based in Pretoria. This structured graduate recruitment initiative is specifically designed to produce a strong pipeline of competent entrants into the financial services sector and administrative field. As an intern, you will gain hands-on professional experience, receive mentorship from seasoned industry professionals, and play a vital role in facilitating procedural fairness, consumer protection, and administrative excellence within a premier statutory regulatory body.

Key Responsibilities

• Register and Intake Complaints: Accurately log, categorize, and capture all incoming public consumer complaints into the designated management systems.

• Jurisdictional Assessment: Assess whether consumer complaints fall within the jurisdiction of the FAIS Act and Financial Services Ombud Schemes (FSOS) Act.

• Client Guidance: Assist and guide complainants regarding administrative processes, complaint validity, and dispute resolution mechanisms.

• Information Extraction: Review submitted documentation to extract core issues of disputes and follow up with relevant parties for supplementary information where necessary.

• Referrals & Stakeholder Liaison: Formally refer non-jurisdictional matters to appropriate regulatory bodies and maintain clear communication channels with complainants and financial service providers (FSPs).

• Administrative Support: Maintain detailed, accurate records, compile status updates, and support the Client Care Department in achieving target-driven operational goals.

Why Join the Company

Working at the FAIS Ombud places you at the heart of South Africa's financial regulatory framework. You will be exposed to an enriching mentorship model guided by experienced lawyers, investigators, financial planners, and dispute negotiators. The organisation offers an inclusive, high-performance working environment committed to your continuous professional development, equipping you with marketable administrative, conflict resolution, and compliance skills that will fast-track your career across the financial and legal sectors.

How to Apply

To submit your official application for the FAIS Ombud Client Care Internship, please submit your updated CV and certified copies of your qualifications online:

Click here to apply for this role

Salary is estimated based on market research.

• South African citizen with a valid South African Identity document.

• Diploma or Bachelor's Degree (NQF 6/7) in Office Administration or related qualification.

• Strong academic track record and computer literacy (MS Office Suite).

• Demonstrated passion for public service and an interest in the South African financial sector.

• Excellent interpersonal, verbal, and written communication skills.

• Strong problem-solving, presentation, and conflict-management capabilities.

• Ability to work efficiently under pressure, meet strict deadlines, and collaborate effectively within a multidisciplinary team.