Call Centre Agent Learnership at iStore

The Call Centre Agent is the first line of contact for iStore clients, requiring high energy and a passion for communication. This customer service-focused role ensures clients receive assistance with queries, product information, and technical support. The position offers flexibility, requiring only 108 hours of work per month, making it ideal for individuals seeking part-time engagement. If you find joy in communicating and helping others, this opportunity could be a perfect fit.

Key Responsibilities

• Provide support, assistance, and resolution in line with iStore's trading hours.

• Achieve set targets and performance metrics.

• Adhere strictly to contact centre processes and procedures.

• Handle customer complaints, answer queries, and provide general support and information.

• Be fully conversant with the Core Group's client care and client satisfaction policies and service level agreements.

• Display a strong passion for client service, aiming to meet and exceed client expectations.

• Exhibit excellent interpersonal skills and the ability to communicate effectively with both clients and co-workers, especially in challenging situations involving irate clients or conflict resolution.

• Provide telephonic technical support, resolving technical issues and researching solutions as needed.

• Assist customers with status queries regarding repairs in progress.

• Log all incoming telephonic requests accurately.

• Deliver exceptional customer service in all interactions.

Why Join the Company

iStore offers a dynamic and supportive work environment for individuals passionate about customer service and technology. As a leading Apple Premium Reseller, iStore provides opportunities for professional growth and development within the retail and customer support sectors. Join a team that values client satisfaction and offers a flexible work arrangement, allowing for a healthy work-life balance. Be part of a company that is committed to delivering outstanding service and support to its valued clientele.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Grade 12 / Matric Certificate

• South African ID

• At least 1 year of experience in a Call Centre