Academy Operations Internship at Impact.Com

Impact.com is a leading SaaS platform dedicated to automating partnerships and driving revenue growth for the world's largest brands. This 6-month, hybrid internship offers a unique opportunity to gain hands-on experience in modern digital operations, agile project management, and cross-functional coordination within a dynamic tech environment. You will play a crucial role in ensuring the smooth operation of project ecosystems, meticulously tracking task deadlines, and facilitating effective collaborative meetings. This position is ideal for a proactive, detail-oriented problem-solver eager to learn the intricacies of operating digital academies at scale and contribute to a rapidly growing global company.

Salary is estimated based on market research.

What You'll Do:

1. Project & Tool Management Support

• Ecosystem Maintenance: Assist in updating, organizing, and optimizing project management boards in Asana and Jira. This involves ensuring all project data is current, tasks are correctly categorized, and workflows are streamlined to enhance team productivity and project visibility. You will learn best practices in project tool administration and data integrity.
• Deadline Tracking: Proactively monitor project timelines, identify potential task delays, and follow up with team members to gather status updates. This critical function ensures projects remain on schedule and potential roadblocks are addressed swiftly, developing your communication and organizational skills.
• Capacity Tracking: Help track and document team capacity and resource allocation to support the Associate Manager in prioritization efforts. This provides valuable insights into team workload, enabling strategic decision-making for future project assignments and resource planning.

2. Stakeholder & Cross-functional Coordination

• Intake Support: Help manage the incoming queue of content and enablement requests, ensuring all necessary details are captured. This involves liaising with various departments to understand their needs and accurately document requirements, fostering strong inter-departmental communication.
• Meeting Preparation: Assist in drafting agendas and gathering materials for bi-monthly syncs with various enablement teams. Your contributions will ensure meetings are well-structured, productive, and that all participants are adequately prepared, enhancing your meeting facilitation skills.
• Action Item Tracking: Attend key cross-functional alignment sessions to capture detailed meeting minutes, action items, and follow-up tasks. This ensures accountability and continuity across projects, providing you with exposure to high-level strategic discussions and their operational execution.

3. Operational Excellence

• Meeting Coordination: Support the scheduling, setup, and logistics of critical team events (e.g., Monday morning standups, bi-weekly syncs, monthly OKR reviews). This role is vital for maintaining team cohesion and ensuring all operational cadences run smoothly, developing your event management and logistical planning abilities.
• Documentation & Templates: Help maintain clean internal documentation and assist in building or updating key presentation templates (e.g., template decks for educational content). This contributes to knowledge management and ensures consistency in internal and external communications.
• Collaboration Cultivation: Contribute to a positive and transparent team dynamic by supporting internal communications and team engagement initiatives. You will help foster a collaborative environment where ideas are shared freely and team members feel connected and valued.

Why Join the Company

Joining Impact.com means becoming part of a vibrant, innovative team that is shaping the future of partnership automation. We pride ourselves on a culture of collaboration, continuous learning, and customer obsession. As an intern, you will not only gain invaluable practical experience but also be mentored by industry experts, contributing to real-world projects that have a tangible impact. We offer a supportive environment where your ideas are encouraged, and your professional growth is prioritized. Beyond the technical skills, you'll develop crucial soft skills in communication, problem-solving, and teamwork, setting a strong foundation for your career in the tech industry. Impact.com is committed to fostering an inclusive workplace where every voice is heard and valued.

How to Apply

Please apply using the Quick Apply button on this page.

• Bachelor’s degree in Education, Business, Communication, Project Management, Film & Media with P