Student Action Service Learnership at Volvo Group

Volvo Group Southern Africa (Pty) Ltd is seeking a motivated individual to join their team as a Student in Action Service. This role is crucial in ensuring efficient communication and activities between customers, drivers, dealers, and the market during vehicle breakdowns. The successful candidate will contribute to the transformation of the transport industry by working with next-gen technologies and collaborative teams, shaping sustainable transport solutions for the future. This is an excellent opportunity for someone looking to make a difference on a global scale within a company committed to innovation and sustainability.

Key Responsibilities

• Handle the full breakdown process in required languages according to departmental procedures.

• Proactively follow up on open cases using monitor info Standards and take over cases at the beginning of a shift.

• Secure financial arrangements related to breakdowns, including warranty, soft products, and financial routines, and address customer and dealer queries.

• Escalate cases according to the established escalation process.

• Utilize acquired technical understanding to communicate effectively and clearly with all parties involved.

• Actively participate in continuous improvement activities within the department.

• Develop and maintain proactive working relationships with employees and customers across all Volvo Group companies.

• Participate actively in departmental team meetings, including daily, monthly, and info sessions.

• Understand and be responsible for the operational strategies, objectives, and KPIs for the VAS breakdown operation.

Why Join the Company

Joining Volvo Group means becoming part of a global leader committed to shaping the future of transport. You will work with cutting-edge technologies and collaborate with talented professionals dedicated to creating a more sustainable and efficient transport landscape. Volvo Group fosters a culture of care, inclusiveness, and empowerment, offering significant opportunities for professional growth and development. The company is an affirmative action, equal employment opportunity employer that encourages applications from individuals with disabilities.

How to Apply

Please apply using the Quick Apply button on this page.

Reference: 33806

• Matric / Grade 12 qualification.

• Currently studying towards or holding a tertiary qualification.

• Experience or aptitude in Customer and Personal Service.

• Clerical skills.

• Call centre experience will be advantageous.

• Ability to work on own initiative.

• Excellent verbal and written communication skills.

• Willingness to uphold Volvo’s corporate values.

• Proven problem-solving abilities.

• Strong team player with the ability to communicate across all business levels.

• Computer literate, including MS Office (Word, Excel, PowerPoint).

• Good command of the English language.

• Strong organizational and time management skills.

• Service orientation.

• Critical Thinking skills.