Multiskilled Consultant Graduate Internship at Old Mutual

Old Mutual is inviting ambitious, talented, and customer-focused graduates to apply for the Multiskilled Consultant Graduate Internship Programme. This structured entry-level role offers aspiring professionals a fast-track pathway into the South African financial services sector. As a Multiskilled Consultant, successful candidates will deliver high-quality, professional customer service, manage client interactions across multiple digital and traditional channels, and provide solutions in strict adherence to operational excellence, productivity, and quality benchmarks.

Key Responsibilities

• Customer Experience Management: Deliver a seamless, professional, and customer-centric experience across multiple client touchpoints, ensuring first-contact resolution and high customer satisfaction.

• Cross-Skilling and Multi-Channel Support: Provide comprehensive assistance across diverse financial products, services, and communication channels, including digital platforms, telephone, email, and face-to-face interactions.

• Sales and Service Opportunities: Accurately identify client requirements and proactively recommend relevant products, services, and solutions that deliver genuine value.

• Case and Query Management: Manage customer queries and service cases end-to-end, maintaining accurate tracking, timely follow-ups, and adherence to service level agreements.

• Customer Retention and Loyalty: Build lasting relationships with clients through empathetic engagement, efficient problem resolution, and loyalty support initiatives.

• Process Improvement: Highlight service bottlenecks and recurring client issues to provide constructive feedback for continuous operational enhancement.

• Quality and Compliance Assurance: Ensure all customer records, transactions, and communications adhere to regulatory standards, internal governance frameworks, and risk policies.

• Digital Adoption Support: Guide and educate clients on utilising self-service portals and digital platforms to optimize efficiency and accessibility.

• Team Collaboration: Actively engage in team huddles, coaching sessions, and knowledge-sharing initiatives to foster a high-performance culture.

Why Join the Company

Old Mutual is a premier financial services group with an established heritage across Africa. Joining Old Mutual as a graduate intern provides you with exceptional industry exposure, mentorship from experienced leaders, access to world-class learning and development tools, and an inclusive workplace culture dedicated to driving positive financial futures.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Grade 12 / Matric certificate (essential)

• Completed tertiary qualification (Bachelor's Degree)

• Excellent verbal and written communication skills

• Demonstrated ability to work effectively under pressure

• Strong collaborative skills and a team-oriented mindset

• Sound problem-solving capabilities and critical thinking skills

• Computer literate with proficiency in MS Office suite and accurate typing skills

• Foundational knowledge or familiarity with Old Mutual systems (such as BANCS, BIZAGI, Outlook, or CMOS) is advantageous

• Demonstrated client focus, personal ownership, and self-initiation