Junior Support Technician Role at Tharisa Minerals

About the Job

Tharisa Minerals is seeking a dedicated and proactive Junior Support Technician to join their IT team in the North West province. This role is fundamental to ensuring the smooth operation of IT systems and providing essential technical assistance to end-users across the organisation. As a Junior Support Technician, you will be at the forefront of resolving basic hardware and software issues, contributing significantly to the overall efficiency and productivity of the company's IT infrastructure. This position offers an excellent opportunity for an individual with foundational IT knowledge to grow their career within a dynamic mining environment, gaining hands-on experience with various back-office systems and user support processes. You will be instrumental in maintaining system availability and security, directly impacting the business applications that drive Tharisa Minerals' operations.

Key Responsibilities

• Provide technical assistance to end-users by resolving basic hardware and software issues, ensuring minimal disruption to daily operations.
• Maintain and administer various back-office IT systems and servers, contributing to high availability and security of Tharisa Minerals' business applications.
• Contribute to the improvement of support processes and procedures to enable prompt Service Desk support delivery and enhance user satisfaction.
• Create and submit daily and weekly productivity reports to provide superiors with a clear view of customer service response times and workload.
• Retrieve server data to create comprehensive reports, submitting them to superiors as required for analysis and decision-making.
• Provide input into required changes in resources (financial or non-financial) to enable the achievement of team and/or individual objectives.
• Determine resource needs for the team and own area of work to achieve business outcomes efficiently.
• Request and allocate required assets and/or resources for the fulfilment of work objectives, guaranteeing quality outputs.
• Monitor the use of assets and resources within the team and own area of responsibility, ensuring consistent and appropriate utilisation and management.
• Document the retrieval of assets and peripherals for end-users to maintain an accurate and up-to-date asset database.
• Prioritise Service Desk tickets to address customer queries in the most efficient manner possible, adhering to service level agreements.
• Use a basic understanding of customer requirements and business objectives to provide input into how best to address customer needs.
• Actively respond to queries and handle complaints, including those related to account setup and computer or network system configurations, to improve customer support.
• Follow up with customers to identify areas of improvement and ensure lasting solutions.
• Troubleshoot hardware, software, and network problems for internal TM clients using an understanding of computer systems, mobile devices, and other technology products.
• Provide clear instructions to a non-technical audience, using a technical background, to successfully guide them in addressing errors/faults or other technical difficulties.
• Escalate difficulties to senior technicians, providing a view of work completed against Service Level Agreements, to gain support in prompt resolution.
• Work within established configuration and Change Management Policies to ensure approval and success of changes made to Configuration Items.
• Support routine maintenance tasks on hardware and software, including updates, installations, and configurations, to ensure optimal performance.
• Communicate with all relevant departments on issues of the area of speciality, liaising with appropriate stakeholders to ensure alignment and avoid duplication of work.
• Communicate with internal and/or external stakeholders, where required, to achieve work objectives and maintain strong professional relationships.

Why Join the Company

Tharisa Minerals offers a unique opportunity to work within the dynamic and technologically advanced mining sector. As a company committed to operational excellence and innovation, Tharisa provides a stimulating environment where employees can develop their skills and advance their careers. Joining their IT team means being part of a critical function that underpins the entire business, offering exposure to enterprise-level systems and complex technical challenges. The company fosters a culture of continuous learning and professional development, encouraging certifications and growth. You will be supported by experienced IT professionals, gaining valuable mentorship and practical experience that is highly sought after in the industry. Tharisa Minerals is dedicated to creating a safe and productive work environment, valuing teamwork and individual contribution.

How to Apply

Please apply using the Quick Apply button on this page. Ensure your application clearly outlines your technical certifications and relevant experience.

Salary is estimated based on market research.

• Grade 12 (NQF4)
• COMPTIA A+ Certification
• COMPTIA N+ Certification
• ITIL Foundation Certification
• Microsoft 365 Fundamentals Certification
• Certification in Microsoft Azure Fundamentals or similar technologies (advantageous)
• Minimum of 1-2 years of relevant experience