IT Support Technician at Sun International

Sun International is seeking a motivated and technically adept individual to join their team as an IT Support Technician. This role is crucial in ensuring the smooth operation of IT systems and providing essential technical assistance to users. The successful candidate will be responsible for a range of duties, including the installation of desktop software and hardware, troubleshooting technical issues both in person and remotely, and assisting end-users with their IT needs. A key aspect of the role involves maintaining an adequate inventory of spare parts for systems and components used in repair work, ensuring timely resolutions to technical problems.

This learnership offers a fantastic opportunity for individuals with a passion for IT to gain hands-on experience in a dynamic corporate environment. You will be exposed to various aspects of IT support, from hardware and software troubleshooting to network infrastructure and user assistance. The role requires a proactive approach to problem-solving and a commitment to providing excellent service to all users. If you are looking to kickstart your career in IT support and develop your skills within a reputable organisation, this learnership is an ideal stepping stone.

Key Responsibilities

• Respond to IT incidents logged by end-users that cannot be resolved through telephonic support.

• Provide comprehensive desktop support to end-users, utilizing diagnostic tools to facilitate prompt issue resolution.

• Deliver feedback to the service desk regarding the resolution status of logged incidents.

• Offer technical support and troubleshoot equipment faults, including Audio-Visual (AV) equipment for conferencing facilities and television repairs for guest rooms.

• Coach end-users on the effective use of specific software applications.

• Prepare, install, and update software on user devices.

• Maintain an organized inventory of spare parts for systems, subsystems, and components used in repair processes.

• Liaise with vendors for the procurement of parts, repairs, and services, escalating any issues as necessary.

• Complete service orders for approval, detailing all work performed.

Why Join the Company

Sun International is a leading hospitality and gaming group with a strong presence across South Africa and beyond. Joining Sun International means becoming part of a dynamic and innovative company that values its employees. You will have the opportunity to work in a challenging yet rewarding environment, with ample scope for professional development and career advancement. The company fosters a culture of collaboration, excellence, and continuous learning. Employees benefit from a supportive work environment, opportunities to engage with cutting-edge technology, and the chance to contribute to the success of a well-established brand. Sun International is committed to employee growth and provides resources to help you achieve your career aspirations.

How to Apply

Please apply using the Quick Apply button on this page.

• A 2-Year Diploma in IT or an equivalent NQF Level 6 qualification in IT.

• MCSE or ITIL Foundation Certification is considered an advantage.

• A minimum of 2 years of relevant IT industry experience.

• Ability to work shifts and weekends as required by operational needs.

• Willingness to work overtime in line with operational requirements.

• Strong technical acumen and understanding of Technology Operations.

• Proficiency in Risk Management skills.

• Excellent listening and telephone skills.

• Solid understanding of Infrastructure Knowledge and Client Computing.

• Knowledge of Hospitality Product and Service is beneficial.