Service Department Trainee at Motus

Motus, a leading automotive group, is seeking a dedicated and enthusiastic Service Department Trainee to join their team at Toyota Cape Gate. This entry-level internship offers a unique opportunity to gain hands-on experience within a dynamic service environment, supporting administrative functions and customer interactions. The successful candidate will play a crucial role in ensuring the smooth operation of the service department, contributing to high levels of customer satisfaction and operational efficiency. This position is ideal for individuals eager to learn, develop essential customer service and administrative skills, and embark on a rewarding career path within the automotive industry. You will be an integral part of a team committed to delivering exceptional service and maintaining Toyota's reputation for quality and reliability. This role provides a foundational understanding of vehicle service operations, customer relationship management, and dealership processes, setting the stage for future career advancement within Motus.

Key Responsibilities

• Coordinate the workflow within the service department, acting as a vital link between service advisors, foremen, and customers to ensure seamless operations and timely service delivery.
• Provide regular updates to service customers regarding their service bookings, ensuring transparency and managing expectations effectively.
• Communicate proactively and effectively with all Service Staff, including technicians and management, to facilitate information flow and problem-solving.
• Ensure that vehicles are parked outside and keys are securely locked in the keysafe first thing in the morning, contributing to an organized and secure environment.
• Verify that job cards are accurately signed off by Technicians, maintaining proper documentation and accountability for work performed.
• Assist and advise Technicians on preparing quotations in a timeous manner, ensuring accuracy and efficiency in customer billing.
• Offer comprehensive assistance to the Controller, Foreman, Service Manager, and Service Receptionist, supporting various departmental needs and contributing to team success.
• Follow up diligently on parts ordered for the workshop, ensuring their timely arrival and minimizing delays in vehicle servicing.
• Efficiently book in vehicles for service, managing schedules and customer appointments with precision.
• Accurately record and report any comebacks, contributing to quality control and continuous improvement initiatives.
• Maintain a clean and organized work area at all times, promoting a professional and safe environment for both staff and customers.
• Ensure the promotion and adherence to all safety standards within the service department, prioritizing the well-being of everyone.
• Actively engage in selling accessories and additional work to customers, identifying needs and enhancing the customer experience.
• Prepare detailed quotations for authorization, ensuring all costs and services are clearly outlined.

Why Join the Company

How to Apply

* Salary is estimated based on market research and may not be accurate.

• A minimum of Grade 12.
• Computer literacy is essential.
• Clear Criminal Record.
• Motor industry experience will be an advantage.
• Must have excellent verbal communication skills.
• Valid Driver's license.