Service Administrator Level 1 at Barloworld Equipment

The Service Administrator Level 1 at Barloworld Equipment plays a pivotal role in ensuring the smooth and efficient operation of service activities. This position provides essential administrative support, contributing directly to the achievement of financial targets and key performance indicators within the cost centre. The administrator is responsible for meticulous control over expenses and work-in-progress, ensuring financial integrity and operational efficiency. Effective communication is paramount, as the role involves resolving internal and external customer queries promptly and professionally. This position is ideal for an organised and detail-oriented individual who thrives in a fast-paced environment and is committed to upholding high standards of service and safety.

Key Outputs

• Provide comprehensive administrative support to service operations, ensuring all processes run smoothly.
• Actively contribute to achieving cost centre financial targets and key performance indicators (KPIs).
• Effectively control cost centre expenses and manage work in progress (WIP) to optimise financial performance.
• Maintain effective communication channels with all stakeholders, both internal and external.
• Promptly and efficiently resolve internal and external customer queries, ensuring high levels of satisfaction.
• Initiate job reversals accurately and in a timely manner when required.
• Assist with preparations for internal and external audits, ensuring compliance and accuracy of records.
• Uphold safety standards and perform back-to-back Customer Service (CS) functions diligently.
• Accurately open work orders and efficiently order necessary parts for service jobs.
• Ensure the timely and correct closure of work orders upon job completion.

Why Join Barloworld Equipment

Barloworld Equipment offers a dynamic and supportive environment where administrative professionals can thrive and contribute significantly to the company's success. As a Service Administrator, you will be an integral part of a team dedicated to operational excellence and customer satisfaction. The company values its employees and provides opportunities for skill development, particularly in areas like SAP CS and CRM systems, which are crucial in modern administrative roles. Joining Barloworld means being part of a reputable organisation with a strong presence in the industry, offering stability and a chance to grow your career within a professional setting. The commitment to safety and continuous improvement makes it an ideal workplace for dedicated individuals.

How to Apply

Please apply using the Quick Apply button on this page.

• Matric Grade 12
• Computer literate – MS Office
• Administration experience - 2 years
• An understanding of relevant CS processes
• Team player and be able to work both on SAP CS and CRM
• Basic numeracy skills and good analytical skills
• Accuracy and Attention to detail
• Good Time management and sound communication skills
• Willing to work overtime