Sales Support Graduate Programme at Nedbank

Nedbank is seeking a motivated and client-focused individual to join their team as a Sales Support Graduate. This role is ideal for someone with a passion for customer service and a desire to build a career within the financial industry. The successful candidate will play a crucial role in enabling sales conversions, managing client relationships, and contributing to the overall success of the branch. You will be expected to act as a brand ambassador, embodying Nedbank's values and contributing to a culture of transformation and continuous improvement. This opportunity offers a chance to gain valuable experience in a dynamic banking environment, develop your professional skills, and grow within a reputable organisation.

Key Responsibilities

• Enable the conversion of leads into sales by meeting client information needs and facilitating the processing of sales.

• Provide excellent client service and maintain strong relationships with clients by actively listening and understanding their needs.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Seek opportunities to improve business processes and systems, and support the implementation of new processes, policies, and systems to add value to Nedbank.

• Act as a brand ambassador by living the Nedbank values and embracing the Nedbank vision.

• Ensure client service standards are met, avoiding destruction of aged stock and associated costs.

• Reach individual and branch usage (touch points) targets.

• Stay abreast of Nedbank's risk and compliance requirements, verifying client identity and mitigating risks.

• Manage personal growth and effectiveness by completing all learning activities and obtaining certifications within specified timeframes.

• Ensure knowledge management and team success by providing information correctly to stakeholders.

• Balance and secure branch stock holdings while ensuring internal practices are met.

Why Join the Company

Nedbank offers a supportive and dynamic work environment where employees are encouraged to grow and develop. You will have the opportunity to work with a leading financial institution, gain exposure to various aspects of the banking sector, and contribute to meaningful initiatives. Nedbank is committed to fostering a culture of transformation, innovation, and client-centricity. We provide opportunities for career progression, continuous learning, and personal development, ensuring our employees are equipped to succeed. Join a team that values collaboration, integrity, and making a difference.

How to Apply

Please apply using the Quick Apply button on this page.

• Matric / Grade 12 / National Senior Certificate

• Six to twelve months' client service experience in the financial industry or banking organisation.

• Customer service principles

• Relevant product knowledge

• Client service management

• Cluster Specific Operational Knowledge

• Governance, Risk and Controls

• Building Customer Loyalty

• Applied Learning

• Work Standards

• Communication

• Managing Work

• Stress Tolerance

• Ability to create and manage own career through guidance and support of Team Leader and colleagues.

• Understanding and embracing the Nedbank vision and values.

• Improving personal capability, identifying training courses for career progression.

• Ensuring personal growth and effectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.

• Ensuring knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

• Verifying client identity and mitigating risks, including creating enquiries reports, managing loss and meeting legislative requirements.

• Providing client service and ensuring internal practices are met.

• Balancing and securing branch stock holdings.