Product Support Representative at Barloworld Equipment

A Product Support Service Representative at Barloworld Equipment plays a vital role in fostering strong customer relationships and ensuring the optimal performance and longevity of heavy machinery. This position requires a proactive and technically astute individual who can effectively consult with key account customers, understand their operational needs, and provide tailored solutions that enhance equipment life cycles and reduce owning and operating costs. The representative acts as a crucial liaison between Barloworld and its clients, driving after-sales product and service sales, and ensuring customer success through expert advice and support. This role is essential for maintaining customer loyalty and achieving business growth targets.

Key Outputs

• Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring a deep understanding of their operational challenges and requirements.
• Consult with key account customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions, ensuring accuracy and competitiveness.
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs, providing comprehensive solutions.
• Responsible for marketing after-sales products and services, actively promoting value-added offerings to clients.
• Act as a liaison between Barloworld and key customer accounts, facilitating business planning and budgeting discussions.
• Where possible, inspect all failed machines/components/parts with a technical representative and advise/train/educate customers accordingly on best practices and preventative measures.
• Compile and submit a monthly report with forecasts attached to management, providing insights into market trends and sales projections.
• Discuss machine and undercarriage inspection reports regularly with customers, offering recommendations for maintenance and repairs.
• Responsible for selling Caterpillar marketing initiatives, ensuring parts quotations are followed up and converted into sales.
• Promote part sales through service, achieving targeted budgets and effective expense management.
• Achieve operations and customer monthly KPI’s, contributing to overall business performance and customer satisfaction.

Why Join the Company

How to Apply

• Matric, B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• 5 years Caterpillar experience as an artisan
• Workplace competencies business development skills and knowledge
• Sound business communication skills (managerial and technical report writing critical in role)
• Sound technical knowledge of product brands and business communication skills
• Basic financial management skills, PC and microsoft office knowledge
• Behavioural competencies: relations skills
• Problem solving, analysis, attention to detail, listening and influencing and negotiation skills