Online Fashion Assistant Opportunity at Takealot.Com

As an Online Fashion Assistant at Superbalist.com, a leading online fashion destination in South Africa and part of the Takealot.com group, you will play a pivotal role in ensuring an exceptional customer experience. This dynamic position is ideal for individuals passionate about fashion, e-commerce, and delivering outstanding service. You will be an integral part of a high-performing, collaborative customer service team, contributing directly to the brand's reputation for excellence and efficiency. Working within a fast-paced environment, you will be empowered to take ownership of customer interactions, resolve queries, and contribute to a culture that values innovation and continuous improvement. This role offers a unique opportunity to grow within a thriving e-commerce giant, learning from industry experts and contributing to a world-class brand that is constantly evolving to meet the demands of the South African fashion market.

Salary is estimated based on market research.

Key Responsibilities

• Delight our customers by providing superb service, responding immediately and professionally to their queries across various channels including phone, email, live-chat, and dedicated support software. This involves active listening and empathetic communication to understand and address customer needs effectively.
• Exceed customer expectations by efficiently resolving a wide range of questions and fulfillment queries, ensuring timely and accurate information is provided regarding orders, products, and services.
• Process exchanges and returns efficiently and timeously, adhering to company policies and ensuring a seamless experience for the customer, from initial request to final resolution.
• Manage customer expectations in a professional and courteous manner, maintaining a positive brand image even in challenging situations and turning potential issues into opportunities for customer loyalty.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and meticulously document all interactions through contact tracking systems for comprehensive record-keeping and analysis.
• Work collaboratively as a team to ensure that the response rate on customer queries is minimized, contributing to collective goals and supporting colleagues to maintain high service standards.
• Proactively seek out information or solve problems independently to delight our customers, demonstrating initiative and a commitment to going above and beyond.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience, contributing ideas and feedback to enhance operational efficiency and service quality.
• Demonstrate a willingness to work a flexible schedule and occasional overtime when needed, adapting to business demands to ensure continuous customer support.

Why Join the Company

Joining Superbalist.com means becoming part of the larger Takealot.com group, a leader in South African e-commerce. You will thrive in an environment that is not only fast-paced and energetic but also deeply collaborative and supportive. The company fosters a culture where big ideas are encouraged, ownership is celebrated, and winning is a habit. You will be surrounded by experts in their respective fields, providing unparalleled opportunities for learning and professional development. Superbalist.com is committed to employee growth, offering pathways for career advancement within its dynamic structure. Beyond the professional growth, you'll enjoy a cool, energetic workplace where teamwork is paramount, and every individual's contribution is valued. This is an opportunity to build a career in a rapidly expanding industry, contributing to a brand that is shaping the future of online retail in South Africa.

How to Apply

Please apply using the Quick Apply button on this page.

• Good command of English (verbal and written)
• Typing, phone, and computer navigation skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Accountable and responsible, strong sense of integrity and takes ownership regardless of whose ‘problem’ it is.
• Collaborative and mindful of the impact of your actions on the team.
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Computer literate and tech savvy – exceptional typing and computer navigation skills.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what you already know.
• Customer obsessed and knows what it means to deliver an exceptional service.
• Emotionally resilient and comfortable with ambiguity and constant change.
• Excellent written and verbal communication skills in English.
• Smart: Able to identify the root cause of a problem and find a solution
• National Senior Certificate (Matric)