Administrator Operations Opportunity at FNB / FirstRand

The Administrator Operations role at FNB / FirstRand offers a pivotal opportunity to contribute to the seamless functioning of a leading financial institution. This position is designed for individuals who possess a keen eye for detail, a strong commitment to operational excellence, and a proactive approach to problem-solving. As an integral part of the operations team, you will be responsible for executing and maintaining defined administrative processes, ensuring accuracy, compliance, and efficiency across various functions. This role provides a solid foundation for a career in banking operations, allowing you to develop critical skills in a supportive and dynamic environment. You will work under general supervision, applying specific technical and operational knowledge within established frameworks, and interpreting guidelines to reduce operational risk and uphold the highest standards of service delivery. This is an excellent chance to join a company that values precision, customer satisfaction, and continuous improvement.

Key Responsibilities

• Execute and maintain defined administrative processes, applying specific technical and operational knowledge within established frameworks.
• Ensure consistent adherence to prescribed standards, policies, procedures, and legislative requirements, interpreting guidelines to ensure accuracy and compliance.
• Contribute to cost efficiencies through the responsible utilisation of work-related resources and effective time management.
• Foster teamwork and inclusivity within the immediate team and across departments, promoting a collaborative work environment.
• Actively identify and utilise opportunities to assess and improve personal performance and operational workflows.
• Optimise work processes through the application of learning experiences and continuous professional development.
• Efficiently resolve incoming telephone queries from internal and external stakeholders, directing unresolved queries to the relevant departments for prompt resolution.
• Provide end-to-end administration of specific processes, ensuring all tasks are completed according to required quality standards and procedures.
• Deliver internal and external customer service excellence through consistent adherence to defined quality service standards and a customer-centric approach.
• Support the broader operations team in achieving departmental goals and objectives, contributing to overall business success.
• Maintain accurate records and documentation, ensuring data integrity and easy retrieval for audits and reporting.
• Assist with the preparation of reports and presentations as required, providing valuable insights into operational performance.

Why Join the Company

Joining FNB / FirstRand means becoming part of a forward-thinking and innovative financial services group that is committed to its employees' growth and development. FNB is renowned for its vibrant culture, which encourages collaboration, innovation, and a strong sense of community. As an Administrator Operations, you will have access to extensive learning and development opportunities, enabling you to enhance your skills and advance your career within the banking sector. The company prides itself on its commitment to employment equity and supports the recruitment and advancement of individuals with disabilities, fostering an inclusive and diverse workplace. You will be part of a team that values integrity, customer focus, and operational excellence, contributing to a legacy of financial innovation and service in South Africa. FNB offers a supportive environment where your contributions are recognised, and your professional journey is nurtured, providing a platform for long-term career success.

How to Apply

Select the direct application link below for each position.

• Administrator Operations-1
• Administrator Operations-2

• A National Senior Certificate (Matric/Grade 12) is typically required.
• Previous administrative experience, particularly within a corporate or financial services environment, would be advantageous.
• Demonstrated ability to apply specific technical and operational knowledge within established frameworks.
• Strong attention to detail and a high level of accuracy in executing administrative processes.
• Excellent organisational and time management skills, with the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good verbal and written communication skills for effective interaction with colleagues and clients.
• Ability to work independently under general supervision and as part of a team.
• A strong commitment to adhering to prescribed standards, policies, procedures, and legislative requirements.
• A proactive approach to problem-solving and a willingness to learn and adapt.

Salary is estimated based on market research.