Junior Business & Systems Analyst Internship at Syntech

Syntech is seeking a motivated and analytical Junior Business & Systems Analyst to join their Development & Systems Operations (Dev & Sys Ops) division in Cape Town. This foundational role is crucial for supporting the ongoing enhancement and optimisation of Syntech's business systems and processes. The successful candidate will act as the vital link between business stakeholders and technical teams, responsible for gathering requirements, mapping business processes, coordinating user acceptance testing, and maintaining essential documentation to ensure scalable and efficient operations. This position offers significant hands-on experience in business analysis, process improvement, automation, and AI-enabled solutions across Syntech's core platforms, including ERP, e-commerce, work management, and system integration applications. As part of an in-house systems development team, you will have the opportunity to make a tangible impact and develop valuable technical and analytical expertise.

Key Responsibilities

• Elicit and document business requirements from stakeholders across Sales, Warehouse, Finance, Marketing, and HR.

• Translate business needs into clear functional specifications for development and automation initiatives.

• Coordinate User Acceptance Testing (UAT), including planning test scenarios, managing stakeholder testing, tracking issues, and obtaining sign-off.

• Support post-implementation reviews to ensure delivered systems align with original requirements.

• Audit and map current business processes, documenting system dependencies and data flows.

• Contribute to process-mining analyses of operational data to identify bottlenecks and areas for improvement.

• Lead the creation and maintenance of up-to-date system documentation and Standard Operating Procedures (SOPs) for key applications and data flows.

• Contribute to the development of a self-service knowledge base, supporting the division's internal AI knowledge tools.

• Maintain and validate business data sources and flows, ensuring data accuracy and adherence to governance best practices.

• Analyse system data to provide new business insights and support the deployment of clear, actionable dashboards.

• Create and/or maintain automations and integrations using low-code/no-code tools, RPA, and AI.

• Serve as the first point of contact for process and data queries from business users, routing technical, access, and infrastructure issues appropriately.

Why Join the Company

At Syntech, we foster a forward-thinking, technology-driven environment guided by core values: Appreciation of excellence, Honourable candour, Thirst for learning, and Commitment to innovation. We celebrate exceptional work and ideas, build trust through honesty and accountability, encourage continuous growth through curiosity and feedback, and drive change through iterative improvement. If you thrive in a high-performance, fast-paced setting, enjoy solving complex challenges, and are passionate about achieving exceptional results, Syntech offers a dynamic and rewarding career path.

How to Apply

Please apply using the Quick Apply button on this page.

Reference: SYN260806-1

• Final-year student or recent graduate in Information Systems, Computer Science, Industrial Engineering, or equivalent.

• Exposure to any ERP, CRM, or work-management platform (e.g. Fincon, MS Dynamics, Oracle, Monday.com) through internship, project work, or a part-time role is advantageous — not required.

• Strong problem-solving skills with a curiosity to investigate issues and find root causes.

• Excellent technical communication skills, with the ability to produce clear documentation, user guides, and specifications.

• Proficiency in process mapping and flowcharting (BPMN, swimlanes, or similar).

• Comfortable interviewing stakeholders and translating business needs into structured requirements.

• Working knowledge of SQL and comfortable working with structured data (JSON in particular).

• Familiarity with low-code/no-code automation tools such as Make, n8n, Zapier, or RPA platforms.

• Basic understanding of AI concepts and their practical business application.

• Awareness of data governance and privacy principles (POPIA) is advantageous.

• Basic HTML/CSS/JavaScript knowledge is a plus, but not required.

• Results-oriented, highly organised, and a natural problem-solver.

• Collaborative and team-focused, with the ability to work independently when required.

• Comfortable engaging stakeholders at all levels and asking probing questions to uncover underlying requirements.

• Ability to adapt to new technologies and tools quickly.

• Committed to ongoing learning and professional development.