IT Support Programme at ALPLA

ALPLA is seeking a motivated and technically inclined individual to join their team as an IT Support Programme participant. This 9-12 month contract offers a valuable opportunity for a recent graduate or individual with foundational IT knowledge to gain practical experience in a dynamic manufacturing environment. The role focuses on providing essential first-line technical support to users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the IT department. You will be instrumental in maintaining IT infrastructure, resolving user issues, and supporting various IT-related projects. This programme is designed to develop your skills in a real-world setting, preparing you for a successful career in IT support.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware, software, and network issues.

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT equipment.

• Assist with software installations, upgrades, and updates across the user base.

• Log and resolve IT helpdesk tickets efficiently within agreed timelines.

• Set up new user accounts, email profiles, and workstations for onboarding employees.

• Support Microsoft Office 365 applications and perform basic Windows administration tasks.

• Assist with network connectivity issues and printer-related problems.

• Maintain accurate IT asset registers and conduct regular equipment inventory checks.

• Support IT procurement processes, manage stock control, and assist with equipment distribution.

• Document all IT support activities and maintain comprehensive records for future reference.

• Assist with routine system maintenance tasks and support backup procedures.

• Ensure adherence to company IT policies and information security procedures.

• Provide general administrative support to the IT department as needed.

• Comply with all Hygiene requirements in the plant.

• Support complaint handling by reporting identified non-conformities and assisting with corrective actions.

• Ensure HSE compliance in your area of responsibility.

• Report any incidents or unsafe conditions observed in the plant or work area.

Why Join the Company

ALPLA is a global leader in plastic packaging, committed to innovation and sustainability. Joining ALPLA means becoming part of a company that values its employees and invests in their development. You will have the opportunity to work with cutting-edge technology, collaborate with a supportive team, and gain invaluable experience in the IT sector. ALPLA fosters a culture of trust, respect, and continuous improvement, providing a platform for you to grow your career and achieve excellent results. We are dedicated to developing potential and ensuring our employees have the resources and opportunities to succeed.

How to Apply

Please apply using the Quick Apply button on this page.

Reference: AP-22

• Aged between 18 and 34.

• Must be Unemployed.

• Must not have taken part on the YES Programme before.

• CompTIA A+ Certification (required).

• CompTIA Network+ (N+) Certification (required or advantageous).

• Proficiency in Microsoft Windows 10/11.

• Familiarity with Microsoft Office 365.

• Experience with PC hardware and software troubleshooting.

• Understanding of networking fundamentals (TCP/IP, LAN/WAN, Wi-Fi).

• Knowledge of printers and peripheral devices.

• Strong customer service and communication skills.

• A valid driver's licence will be advantageous.