IT Graduate Opportunity at Sun International

Sun International is seeking a motivated and technically inclined IT Graduate to join their dynamic team at GrandWest Casino and Entertainment World. This temporary position offers a fantastic opportunity for individuals looking to kickstart their career in IT within the vibrant hospitality and gaming industry. The role focuses on providing comprehensive IT support to users, ensuring the smooth operation of IT services, and contributing to the continuous improvement of the IT environment. You will be instrumental in resolving user queries, performing installations and maintenance, and liaising with vendors to maintain optimal IT service delivery.

Key Responsibilities

• Respond promptly and effectively to all IT user queries and technical problems via telephone and in person.

• Log, monitor, and escalate IT incidents according to company policy and procedures.

• Perform diagnostic tests to facilitate the swift resolution of user issues.

• Conduct routine maintenance on data centre equipment and ensure the optimal configuration of the IT environment.

• Install and update necessary hardware and software for end-users.

• Maintain an accurate inventory of spare IT parts and components.

• Provide end-user assistance and coaching on the use of specific software applications.

• Liaise with IT vendors for parts, repairs, and services, and escalate issues as needed.

• Contribute to identifying opportunities for continuous improvement in IT services and operations.

• Ensure all service delivery adheres to Standard Operating Procedures (SOPs).

• Maintain a professional and respectful demeanor when interacting with all clients.

• Assist in managing and mitigating IT-related risks.

Why Join the Company

Sun International offers a stimulating work environment within the exciting hospitality and gaming sector. As a leading brand, they are committed to creating unforgettable experiences for their customers. This role provides a valuable entry point into the IT field, with opportunities for learning and development. You will be part of a team dedicated to innovation and excellence, contributing to a business that values its employees and strives for operational efficiency. The company fosters a culture of growth and provides exposure to diverse IT challenges.

How to Apply

Please apply using the Quick Apply button on this page.

Reference: SI-1002

• Matric or equivalent qualification.

• Diploma in IT or equivalent NQF Level 6 in IT.

• MCSE or ITIL Foundation Certification is advantageous.

• Must meet all requirements for a Gaming license.

• No prior experience required.

• Demonstrated ability to solve complex problems.

• Skills in managing and mitigating risks.

• Strong problem-solving abilities.

• Proficiency in assessing and evaluating information.

• Ability to take initiative.

• Sound decision-making skills.

• Excellent customer service and interpersonal skills.

• Good risk management skills.

• Effective listening skills.

• Proficient telephone skills.

• Knowledge of IPTV Technologies.

• Good networking knowledge.

• Understanding of Technology Operations.

• Familiarity with IT Infrastructure.

• Experience with Client Computing.

• Knowledge of Gaming Products and Services.

• Knowledge of Hospitality Products and Services.

• Willingness to work shifts, weekends, and overtime as operationally required.