ICT Graduate Programme at Fais Ombud

The Fais Ombud is offering an exceptional opportunity for an ICT Graduate to join its dynamic team. This programme is designed to provide recent graduates with practical, hands-on experience within a statutory office dedicated to resolving complaints against financial service providers. As an ICT Graduate, you will play a crucial role in supporting the technological infrastructure that underpins the Ombud's mission to ensure fair, informal, economical, and expeditious resolution of public complaints. This is a unique chance to gain exposure to a target-driven environment, develop critical skills in various IT domains, and contribute to public service within the vital financial sector of South Africa.

The programme offers a structured mentorship framework, guiding you through complex IT challenges and fostering your professional growth. You will learn how technology facilitates the efficient handling of financial disputes, ensuring data integrity, system security, and operational continuity. This role is ideal for a passionate and driven individual eager to apply their academic knowledge in a real-world setting, making a tangible impact on consumer protection and the integrity of the financial services industry.

Key Responsibilities

• Assist in maintaining and enhancing IT Security, Risks, and Continuity Management protocols to safeguard sensitive financial data and ensure uninterrupted operations.
• Support IT Service Management processes, including incident resolution, problem management, and service request fulfillment, ensuring high availability and performance of IT services.
• Contribute to the management of IT Infrastructure, Operations, and Applications, including monitoring, maintenance, and upgrades of hardware, software, and network systems.
• Participate in various Project Management initiatives, from planning and execution to monitoring and closure, ensuring timely delivery of IT projects.
• Conduct Business Analysis to identify user needs, gather requirements, and propose technological solutions that align with the Ombud's strategic objectives.
• Support Change Management Processes, assisting in the implementation of new systems and procedures while minimizing disruption and ensuring user adoption.
• Assist with the administration and maintenance of Network and Computer systems, ensuring optimal performance and connectivity.
• Contribute to the implementation and adherence of ICT Governance frameworks, ensuring compliance with regulatory standards and best practices.

Why Join the Company

Joining the Fais Ombud means becoming part of an established statutory office with a profound commitment to public service and financial consumer protection. This graduate programme offers more than just a job; it's a launchpad for a meaningful career. You will benefit from a robust Mentorship Programme, providing invaluable guidance from experienced professionals who are leaders in their field. The Ombud fosters a culture of learning, integrity, and continuous improvement, where your contributions are valued, and your development is prioritized. You will gain unparalleled exposure to the intricacies of the financial sector's regulatory landscape, developing specialized skills that are highly sought after. The Fais Ombud is dedicated to creating an environment where energetic, self-driven individuals can thrive, grow professionally, and make a significant difference in the lives of South African citizens.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Diploma or Degree in Information Technology /Computer Science or equivalent qualification.
• South African citizen with a valid South African Identity document.
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background and high levels of integrity.
• Must be able to work in a stressful environment, willingness to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate.