Graduate Network Operations Engineer at Teraco

As a Graduate Network Operations Engineer at Teraco, you will embark on an exciting journey within the NAPAfrica Internet Exchange team, supporting the operational backbone of Africa's largest Internet Exchange Point. This entry-level technical role is designed for ambitious graduates eager to dive into the complexities of Internet infrastructure, routing technologies, cloud connectivity, and data centre networking. You will play a crucial role in ensuring an exceptional customer experience through diligent technical support, proactive monitoring, and efficient incident management. This position offers a unique opportunity to gain hands-on experience with hyperscale connectivity and carrier networks, providing a structured technical mentoring environment that paves the way for advancement into Network Engineer and Internet Infrastructure Engineer roles.

The role demands a commitment to a 24x7 operational environment, which includes participation in a shift roster covering evenings, weekends, and public holidays. This ensures the continuous availability and performance of critical platforms under the NAPAfrica team. You will be exposed to cutting-edge technologies and work alongside experienced professionals, developing a deep understanding of the Internet's core mechanisms. This is more than just a job; it's a launchpad for a rewarding career in a rapidly evolving industry, offering unparalleled learning and growth opportunities within a leading data centre provider.

Key Responsibilities

• Perform first-line technical support for NAPAfrica, ACX, and ExtraConnect services, addressing customer queries and issues promptly.
• Monitor the health and availability of the NAPAfrica platform and its supporting infrastructure using established tools and systems.
• Escalate complex incidents to senior engineers when necessary and appropriate, ensuring timely resolution.
• Assist with the scheduling and provisioning of new customer connections and service activations.
• Validate customer configurations meticulously before implementation to prevent service disruptions.
• Perform routine operational checks and preventative maintenance activities to ensure system stability.
• Maintain accurate operational documentation and contribute to the knowledge base articles for future reference.
• Participate actively in after-hours support and shift rotations to cover 24x7 operational requirements.
• Assist with planned maintenance windows, ensuring minimal impact on services.
• Work closely with carriers, cloud providers, customers, and internal engineering teams to resolve service issues collaboratively.
• Contribute to the continual improvement of operational processes and documentation, fostering efficiency and best practices.

Why Join the Company

Joining Teraco means becoming part of a dynamic and innovative team at the forefront of Africa's digital transformation. Teraco is renowned for its world-class data centre facilities and its pivotal role in connecting the continent. As an employee, you will benefit from a culture that values continuous learning, professional development, and collaboration. Teraco offers a structured technical mentoring program, providing graduates with the guidance and resources needed to excel and grow their careers. You will gain exposure to some of Africa's largest Internet infrastructure platforms, working with cutting-edge technologies and contributing to critical services. The company fosters an environment where initiative and ownership are encouraged, and employees are empowered to make a real impact. Beyond professional growth, Teraco is committed to creating a supportive and inclusive workplace where talent is nurtured and celebrated.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Understanding of TCP/IP networking fundamentals.
• Understanding of the OSI model.
• Basic knowledge of routing and switching.
• Familiarity with the Linux command line.
• Good understanding of DNS and Internet fundamentals.
• Bachelor's Degree or National Diploma in Computer Science, Information Technology, Computer Engineering, Electronic Engineering, Telecommunications, or equivalent qualification.
• Preferably graduated within the last two years.
• Academic exposure to networking concepts.
• Strong customer service orientation.
• Excellent time management and organisational skills.
• High attention to detail.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Demonstrates initiative and ownership.
• Passion for Internet technologies and continuous learning.