Customer Care Clerk Grade 1 Role at Sasol

As a Customer Care Clerk Grade 1 at Sasol, you will be an essential point of contact for customers, providing support and ensuring their queries are resolved efficiently and professionally. This entry-level role is perfect for individuals looking to start their career in customer service within a large corporate environment. You will be responsible for handling incoming calls, emails, and other communications, accurately documenting interactions, and escalating complex issues to senior staff when necessary. A typical day involves a variety of administrative tasks, data entry, and direct customer engagement, all while upholding Sasol's commitment to service excellence. This position offers a valuable opportunity to develop strong communication, problem-solving, and organisational skills, laying a solid foundation for future career growth within the company.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate information regarding Sasol's products, services, and policies.
• Log and track customer interactions and resolutions in the company's system.
• Escalate unresolved issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Perform general administrative duties to support the customer care team.
• Adhere to all company policies and procedures, including data privacy and confidentiality.
• Collaborate with team members to achieve departmental goals and improve service delivery.
• Assist with data capturing and record keeping related to customer accounts.
• Contribute to a positive team environment and continuous improvement initiatives.

Why Join the Company

Sasol is a global integrated chemicals and energy company committed to innovating for a better world. Joining Sasol means becoming part of an organisation that values diversity, inclusion, and the professional growth of its employees. Sasol offers a dynamic work environment where you can contribute to critical customer service initiatives, develop your expertise, and make a tangible impact on operational excellence. The company is dedicated to fostering a culture of continuous learning and provides opportunities for career advancement within its extensive operations. Sasol's commitment to its employees extends to providing a supportive and collaborative workplace where your contributions are recognised and valued.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

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