Customer Assistant at Woolworths

Woolworths is seeking a dedicated Customer Assistant: Stockroom to join their esteemed team at the Canal Walk store. This full-time position within the Corporate Stores division offers an excellent opportunity for individuals looking to build a career in retail stock management and customer service. The role is pivotal in ensuring the efficient operation of the stockroom, contributing directly to the smooth running of the store and upholding Woolworths' commitment to quality and customer satisfaction. As a Customer Assistant, you will be responsible for maintaining a pristine and organized stockroom, accurately processing stock movements, and providing support to internal customers. Woolworths is recognized as a Top Employer, offering a supportive environment where employees can develop their skills and grow within the company. If you are passionate about retail, possess a strong work ethic, and are eager to contribute to a leading South African brand, this opportunity is for you.

Key Responsibilities

• Maintain an organized, hygienic, and safe stockroom environment in compliance with company policies and OHASA standards.

• Efficiently process stock movements including returns (RTVs), inter-branch transfers (IBTs), and waste according to Woolworths guidelines.

• Provide exceptional customer service by responding promptly and courteously to internal customer requests and inquiries.

• Ensure accurate stock handling through basic product knowledge and adherence to inventory procedures to minimize shrinkage.

• Support store operations by keeping the sales floor and back areas clean, safe, and well-stocked.

• Observe and report any acts of dishonesty, shrinkage, or fraud to management or the designated hotline.

• Demonstrate personal leadership by adhering to attendance, dress code, and ethical standards consistently.

• Participate actively in team meetings and contribute to setting goals and work schedules to enhance team effectiveness.

• Maintain accurate stock records and documentation, utilizing good numeracy and literacy skills.

• Perform all duties with attention to detail, ensuring compliance with quality standards and efficient stockroom operation.

Why Join the Company

Woolworths is a renowned South African retailer committed to excellence, sustainability, and community. As a Top Employer, they offer a dynamic and supportive work environment that fosters personal and professional growth. Employees benefit from opportunities to develop new skills, advance their careers within a respected brand, and contribute to a company that values integrity, teamwork, and responsibility. Woolworths is dedicated to creating a positive workplace culture where employees feel valued and motivated.

How to Apply

Please apply using the Quick Apply button on this page.

Reference: WWL260708-14

• Minimum Grade 12 or equivalent National Qualifications Framework (NQF) level.

• Previous experience in a retail or Fast Moving Consumer Goods (FMCG) stockroom or receiving environment highly desirable.

• Ability and willingness to work flexible shifts as required by store operations.

• Basic product knowledge relevant to stockroom inventory and retail merchandise.

• Strong communication skills for effective interaction with internal customers and team members.

• Good numeracy and literacy skills to handle stock records and related documentation accurately.

• Ability to follow company policies and procedures to maintain an organized, hygienic, and safe stockroom environment.

• Demonstrated customer service orientation, including friendliness, responsiveness, and attention to customer needs.

• Basic planning, organizing, and detail orientation skills to ensure efficient stock handling and adherence to quality standards.

• Personal reliability and integrity, with a commitment to attendance, dress code, and ethical conduct in the workplace.