Complaints Administrator Internship at Takealot.Com

The Complaints Administrator Intern at Takealot.Com will play a crucial role in supporting the efficient resolution of customer complaints, contributing to an enhanced customer experience within South Africa's leading e-commerce platform. This 18-month internship offers a unique opportunity for an enthusiastic individual to gain hands-on experience in a fast-paced, dynamic environment, developing essential administrative, communication, and problem-solving skills. Interns are integrated into the team, learning the intricacies of e-commerce operations and customer service best practices, while being mentored by experienced professionals. This role is ideal for someone eager to launch their career in a supportive and innovative setting, making a tangible impact on customer satisfaction and operational efficiency.

Key Responsibilities

• Assist in the complaints administrative process and resolution thereof.
• Understand the different departments' policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• Liaise with the Takealot Fulfilment branches, DC's, Supply Chain and team leads from respective teams where necessary to drive resolution.
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders.
• General organizing and administrative support as required.
• Performs other related duties, in accordance with operational business requirements.
• This role involves daily interaction with various internal departments, ensuring a smooth flow of information and timely resolution of customer issues. The intern will learn to navigate complex operational structures and contribute to continuous improvement initiatives.

Why Join the Company

Takealot.Com offers an Internship Programme designed to help you build both technical and soft-skills, preparing you to launch your career in a large-scale and fast-paced e-commerce environment. Every selected Intern gains unique insights into the e-commerce landscape, acquiring vast practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas. You'll be working with some of the strongest professionals South Africa has to offer, who bring experience from a multitude of great industries. The company fosters an entrepreneurial, dynamic, smart, customer-centric, and fun culture, with the shared ambition of being the leading e-commerce company in Africa. Employees are encouraged to have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback and new ideas. Takealot values execution, operates with minimal ego, and focuses on high output, creating an environment where contributions are valued and impactful. This internship provides a solid foundation for future career growth within the e-commerce sector in South Africa.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• N6 qualification
• No prior work experience required – this is an entry-level internship
• Computer Literacy: Be able to utilise computers and digital platforms
• Software proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Good written, verbal, and visual communication skills
• Good time management and organisational skills
• Capability to collect, interpret, and present data
• Excellent problem-solving skills and logical thinker
• Must be able to respond quickly to ever-changing and evolving situations and processes
• Must be able to work well under pressure with a strong attention to detail
• Good interpersonal skills - must be able to work well as an individual as well as part of a team
• Self-starter able to initiate new projects (where able)
• Strong communication skills, both verbal and written
• Good time management working towards daily/weekly KPI's
• Willingness to learn and grow within the team and company
• Reading, understanding and compiling reports advantageous
• Focused, self-motivated and target driven; determined to succeed