Client Services Intern at BSI

BSI is seeking a motivated and detail-oriented Client Services Intern to join their team in Pretoria. This internship offers a valuable opportunity to gain practical experience in client administration and support within a globally recognized business improvement and standards company. The successful candidate will play a crucial role in ensuring the smooth administration of client transition fees, contributing to timely and accurate communication and invoicing. BSI is dedicated to creating positive change for people and the planet, and this role provides a platform to contribute to that mission while developing essential professional skills in a dynamic, fast-paced environment. This is an ideal entry-level position for individuals looking to build a career in client services and administration within a reputable organization committed to fostering a diverse and inclusive workplace.

Key Responsibilities

• Issue transition-fee notifications and confirmations to clients through Salesforce.

• Arrange for the relevant transition-fee invoices to be raised and issued.

• Maintain accurate client, case, and communication records within Salesforce.

• Monitor client responses and follow up proactively where required.

• Escalate client questions, objections, or concerns to the appropriate team member for resolution.

• Track the status of completed and outstanding notifications and invoices.

• Provide administrative support to the wider client services team, particularly concerning transition processes.

• Assist with data entry and record-keeping to ensure data integrity.

• Collaborate with internal teams to resolve client queries efficiently.

• Contribute to process improvement initiatives within the client services department.

Why Join the Company

BSI is a global leader in business improvement and standards, with a rich history of over a century of positive impact. Joining BSI means becoming part of an organization that partners with over 77,500 clients in 195 countries and engages with a vast global community of experts. You will work in an environment that values Client-Centricity, Agility, and Collaboration, providing you with the confidence to grow. BSI is committed to accelerating progress towards a better society and a sustainable world, tackling critical issues such as climate change and digital transformation. This role offers the chance to do rewarding, purpose-led work that impacts people's health, safety, and wellbeing. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace, ensuring that all employees can be their best selves and do their best work. You will have the opportunity to work across a wide range of industries globally, contributing to solutions for global challenges.

How to Apply

Please apply using the Click here to apply for this role.

• Excellent written and verbal communication skills.

• Fluent in English.

• Strong organizational skills with the ability to prioritize and manage multiple cases simultaneously.

• High attention to detail and accuracy.

• Confident using digital systems; Salesforce experience is helpful but not essential.

• Good organizational skills and ability to manage a high volume of tasks.

• Knowledge of SAP or similar ERP systems is advantageous.

• Client-centric and service-driven attitude.

• Proactive and responsive approach to tasks.

• Agile and adaptable in a fast-paced operational environment.

• Currently pursuing or recently completed a relevant qualification in administration, client services, or a related field.