Client Service Consultant Role at Nedbank

Nedbank is seeking a dedicated Service Consultant to join its team in Pongola. This role is pivotal in delivering exceptional client service, fostering strong relationships, and ensuring seamless banking experiences. The Service Consultant acts as the first point of contact for clients, guiding them through digital platforms, assisting with various banking transactions, and identifying opportunities to enhance their financial well-being. This position offers a dynamic environment where you will contribute directly to Nedbank's commitment to client satisfaction and operational excellence, playing a crucial role in the local community's access to financial services. You will be empowered to resolve queries, educate clients on self-service options, and support the branch's overall efficiency, embodying Nedbank's values of care and accountability in every interaction.

Key Responsibilities

• Address client concerns regarding queue flow and digital device usage, ensuring a smooth branch experience.
• Assist clients with downloading online applications, resolving login issues, and navigating digital banking platforms.
• Educate clients on how to subscribe to and service their accounts, promoting self-service and digital functionality.
• Facilitate conversations to help clients complete service needs online, enhancing their digital literacy.
• Assist clients in obtaining statements, cards, and other documents from self-service zones.
• Build and maintain strong client relationships by providing regular updates on applications, queries, and requests.
• Identify quality sales leads and enable cross-selling by referring clients to relevant departments and capturing interactions on the client management system.
• Meet, greet, and clarify client needs, verify documentation, and direct clients appropriately within the branch.
• Own client requests from end-to-end, routing for alternative intervention when necessary.
• Provide knowledgeable client service that builds mutual trust and confidence.
• Action daily control checklists for teller, enquiries, and foreign functions.
• Balance and secure branch stock holdings, such as cards.
• Control the queuing process, prioritising clients with special needs.
• Execute cash management strategies, including treasury and holdings, cash efficiency, and recycling within the store.
• Load cash, balance, and provide first-line device maintenance and replenishment of consumables for all store devices.
• Process client deposits, withdrawals, change requests, and transfers according to procedures and policies.
• Process client forex requests, adhering to relevant procedures and policies.
• Mitigate risk by controlling counter and drop safe limits in line with policy.
• Prevent fraud and losses by adhering to mandates, client, and transaction authentication procedures.
• Contribute to Nedbank's success by meeting service excellence, teamwork, and personal development goals.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.

Why Join the Company

How to Apply

* Salary is estimated based on market research and may not be accurate.

• Matric/Grade 12 or National Senior Certificate.
• Strong communication and interpersonal skills.
• Ability to work effectively in a client-facing role.
• Basic computer literacy.
• A commitment to providing excellent customer service.