Client Care Graduate Internship at FAIS Ombud

The FAIS Ombud is offering an exceptional Graduate Internship opportunity in its Client Care Department for 2026. This programme is designed for dynamic and self-driven individuals eager to embark on a career within the financial sector and public service. Interns will gain invaluable practical experience in handling financial service complaints, working alongside seasoned professionals, and contributing to the fair resolution of disputes, thereby upholding consumer protection in South Africa's financial landscape.

What the Programme Offers

Successful graduates will be assigned to the Client Care Department, where they will receive comprehensive training under the guidance of a dedicated mentor. This structured mentorship ensures a supportive learning environment, fostering professional growth and skill development. Participants will gain direct exposure to a diverse range of complaints submitted by members of the public against financial service providers, offering a unique insight into the regulatory and consumer protection aspects of the industry. The programme also provides an unparalleled opportunity to work alongside experienced lawyers, financial planners, investigators, and negotiators, learning from their expertise and contributing to real-world case resolutions. This hands-on experience is crucial for building a strong foundation in financial services and dispute resolution.

Key Performance Areas

• Registering New Complaints: Accurately capturing and logging incoming complaints into the system, ensuring all initial details are correctly recorded for efficient processing.
• Assessing Jurisdiction: Critically evaluating whether complaints fall within the mandate and jurisdiction of the FAIS Ombud, requiring a thorough understanding of relevant legislation and guidelines.
• Guiding Complainants: Providing clear and concise guidance to complainants on jurisdictional matters, helping them understand the scope of the Ombud's services and directing them to appropriate alternative channels if necessary.
• Identifying Key Issues: Skillfully analysing complaints to identify the core issues and underlying problems, which is essential for effective investigation and resolution.
• Requesting Additional Information: Proactively requesting necessary supplementary information from complainants or financial service providers to facilitate a comprehensive assessment of the case.
• Referring Matters: Appropriately referring matters outside the FAIS Ombud’s jurisdiction to relevant organisations or regulatory bodies, ensuring complainants receive assistance from the correct authority.
• Liaising with Stakeholders: Maintaining professional and effective communication with both complainants and financial service providers throughout the complaint resolution process, ensuring transparency and managing expectations.

Skills and Competencies

Applicants should demonstrate strong problem-solving abilities, enabling them to dissect complex issues and contribute to effective resolutions. Excellent interpersonal and communication skills are paramount for engaging with diverse stakeholders, including complainants and financial service providers. Candidates should also be able to work effectively under pressure, managing multiple tasks and deadlines in a demanding environment. A positive attitude and the ability to contribute constructively in a team setting are highly valued. Furthermore, the advert highlights the importance of presentation, conflict-management, and people-management skills, which are critical for navigating sensitive situations and fostering positive outcomes.

Employment Equity

In support of the FAIS Ombud’s Employment Equity targets, preference will be given to black female candidates and persons living with disabilities. This commitment reflects the organisation's dedication to fostering a diverse and inclusive workforce that mirrors the South African population.

Background Checks

Recommended candidates may be required to undergo comprehensive background checks. These may include security screening, psychometric testing, and thorough verification of qualifications and other credentials, ensuring the integrity and suitability of all successful applicants.

Why Join the Company

Joining the FAIS Ombud offers a unique opportunity to contribute to consumer protection and financial stability in South Africa. As a vital institution, the Ombud plays a crucial role in resolving disputes fairly and impartially, making a tangible difference in people's lives. Interns will be part of a professional and supportive environment, gaining exposure to complex financial regulations and dispute resolution mechanisms. This internship is not just a job; it's a stepping stone to a meaningful career in public service, offering unparalleled learning and networking opportunities within the financial regulatory landscape.

How to Apply

Applications must be submitted online through the FAIS Ombud recruitment portal. Please use the specific link provided: Click here to apply for FAIS Ombud Client Care Graduate Internship 2026. Applicants may also access the main recruitment portal to view other FAIS Ombud vacancies. For enquiries, contact Ms Gontse Setseta at 012 762 5000. Correspondence will only be entered into with shortlisted candidates, and the FAIS Ombud reserves the right not to make an appointment.

* Salary is estimated based on market research and may not be accurate.

• Applicants must be South African citizens with valid South African identity documents.
• Candidates must have an Office Administration Diploma at NQF Level 6.
• Applicants should also have a strong academic background, computer literacy, and an interest in public service and the financial sector.
• Candidates must be energetic, self-driven, deadline-focused, and able to work in a demanding environment.
• Applicants should demonstrate strong problem-solving, interpersonal, and communication skills.
• Candidates should also be able to work effectively under pressure, manage deadlines, and contribute positively in a team environment.
• The advert additionally refers to presentation, conflict-management, and people-management skills.