Branch Administrator (Full-Time) at Takealot.Com

The Branch Administrator plays a pivotal role within Takealot Fulfilment Solutions (TFS), specifically supporting the administrative processes of the Western Cape Facility. This position is crucial for ensuring the seamless execution of last-mile delivery operations, directly contributing to the company's commitment to On-Time In-Full (OTIF) deliveries for end consumers. As a key member of the team, the administrator will be instrumental in optimising logistics, managing driver productivity, and maintaining the high operational standards that define TFS's revolutionary approach to e-commerce logistics in South Africa. This role offers a unique opportunity to be at the forefront of an industry that delivers over 30 million orders annually, empowering businesses and driving significant economic growth across the nation. The successful candidate will contribute to a dynamic environment where innovative solutions and operational excellence are paramount, ensuring that TFS continues to set benchmarks in the South African e-commerce landscape.

Key Responsibilities

• Analyse driver route maps to ensure optimal delivery paths, identifying efficiencies and areas for improvement to minimise travel time and fuel consumption.
• Track orders meticulously to guarantee timely deliveries and strive for a 0% failure rate, proactively addressing any potential delays or issues.
• Monitor real-time traffic conditions and road congestion, making appropriate and swift changes to routes to avoid unnecessary delays and communicating these adjustments effectively to the team of drivers.
• Ensure drivers adhere strictly to delivery protocols, preventing any failed deliveries without prior consultation and approval from the Branch Supervisor.
• Establish and monitor driver productivity by tracking departure times from the branch and the completion time of the first delivery, using this data to identify and address performance gaps.
• Identify and address abnormalities or inefficiencies between deliveries immediately, implementing corrective actions to maintain a smooth workflow.
• Maintain an updated and comprehensive list of all drivers' and assistant drivers' contact numbers, along with corresponding essential information for quick communication.
• Accurately establish and record the vehicle assigned to each driver daily by registration number for precise tracking and accountability purposes.
• Manage and address instances of underperformance among individuals, developing appropriate plans and providing assistance to ensure all deliveries are completed by the designated time, typically 5 PM.
• Follow established processes diligently when a vehicle breaks down, promptly contacting the relevant service provider to minimise downtime and disruption.
• Maintain an updated record of all service providers' information, reviewing and updating it monthly to ensure access to reliable support.
• Manage overall productivity, aiming for drivers to complete an average of 9 out of 10 deliveries every hour, optimising efficiency across the fleet.
• Anticipate possible hijacking scenarios and take necessary preventative actions, immediately updating the Supervisor or Manager in such events.
• Provide aid and support to drivers in the unfortunate event of a hijacking or robbery, following established emergency protocols.
• Utilise the vehicle tracking portal effectively to monitor driver locations and progress in real-time, ensuring safety and adherence to routes.
• Ensure 5S housekeeping standards (Sort, Set in Order, Shine, Standardise, Sustain) are consistently maintained within the facility to promote a clean, organised, and efficient working environment.
• Accurately file and capture all trip sheets and fuel slips on a daily basis, maintaining meticulous records for auditing and operational analysis.
• Ensure all vehicle keys are issued and received daily, keeping the key control register updated and accurate for security and accountability.
• Print all necessary documentation for drivers' trip sheets and security gate sheets daily, preparing them for their routes.
• Daily filing of key control registers and security sheets, ensuring all records are systematically organised and easily retrievable.
• Scanning out of all parcels over weekends and ensuring all parcels are accounted for and dispatched correctly.

Why Join the Company

Joining Takealot Fulfilment Solutions means becoming part of a pioneering team that is redefining e-commerce logistics in South Africa. At TFS, the philosophy of "Uniquely You" meets "Powerfully Us," fostering an inclusive environment where individual strengths contribute to a collective mission of excellence. You will have the opportunity to work with cutting-edge technology and innovative operational strategies, gaining invaluable experience in a fast-paced and rapidly evolving industry. TFS is committed to employee growth and development, offering a supportive culture where continuous learning and career advancement are encouraged. Beyond professional development, you'll contribute to a company that plays a vital role in the South African economy, empowering businesses and connecting millions of customers with their desired products. This is more than just a job; it's a chance to make a tangible impact and shape the future of online retail.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.