Assistant Systems Administrator Internship at Mimecast

Mimecast is offering a unique opportunity for an Assistant Systems Administrator Graduate to join their Global Technical Services team in Johannesburg. This internship is designed for recent graduates or early-career professionals eager to gain hands-on experience in managing and maintaining critical business systems. You will work under the guidance of experienced senior systems administrators, contributing to the smooth, secure, and reliable operation of enterprise-grade tools and platforms. This role emphasizes learning, problem-solving, and collaboration, providing a strong foundation in systems administration within a supportive environment. If you have a passion for technology and a desire to grow your career, this is an excellent entry-level position to kickstart your journey.

As an Assistant Systems Administrator, you will be instrumental in supporting essential platforms including ticketing systems, telephony, knowledge management, log analysis, and lab environments. This role offers the chance to develop technical ownership, enhance your problem-solving skills, and become a valuable part of a global team. Mimecast is committed to fostering a culture of curiosity and growth, making this internship an ideal stepping stone for aspiring IT professionals. You don't need extensive experience; your enthusiasm and willingness to learn are key.

Key Responsibilities

• Assist with the monitoring, maintenance, and management of core enterprise systems to ensure operational continuity.

• Provide first-line troubleshooting for system issues and learn effective escalation procedures.

• Learn to develop and maintain scripts using tools like PowerShell, Python, or Bash to automate repetitive tasks.

• Contribute to the upkeep and configuration of helpdesk and ticketing platforms, such as Zendesk.

• Generate performance and system health reports, identifying trends and areas for improvement.

• Support user access provisioning and reviews to uphold security and compliance standards.

• Gain practical experience with log-management platforms like Splunk or Sumo Logic for issue identification and resolution.

• Maintain clear, organized, and up-to-date documentation for processes and knowledge base articles.

• Participate in User Acceptance Testing (UAT) for new tools and system changes.

Why Join the Company

• Receive direct mentorship from experienced senior systems administrators.

• Gain invaluable real-world experience with enterprise-grade platforms and systems.

• Develop technical capabilities and professional confidence with a clear growth path.

• Work within a collaborative global team that values curiosity and continuous learning.

• Opportunity to work with cutting-edge IT infrastructure, automation, and AI tools.

How to Apply

Please apply using the Quick Apply button on this page.

• A recent degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical knowledge.

• Basic understanding of systems administration and IT concepts, gained through coursework, internships, or projects.

• Some exposure to scripting languages such as PowerShell, Python, or Bash.

• A logical and methodical approach to troubleshooting and a proactive attitude towards challenges.

• Familiarity with or a strong interest in AI tools.

• Clear written and verbal communication skills.

• Ability to work effectively in a global, collaborative environment.

• A strong willingness to learn, accept feedback, and grow within the role.