Warranty Clerk at Kia South Africa (Pty) Ltd, Nelspruit

Motus, through its Kia South Africa division in Nelspruit, is seeking a meticulous and dedicated Warranty Clerk to join its administrative team. This pivotal role is essential for ensuring the smooth and accurate processing of service costing and warranty claims, contributing significantly to the operational efficiency and customer satisfaction within the dealership. The Warranty Clerk will be responsible for executing predefined work objectives in strict adherence to standard operating procedures, playing a crucial part in maintaining the financial integrity and compliance of the service department. This position offers an excellent opportunity for an individual with a keen eye for detail and a strong administrative background to thrive in the dynamic automotive industry.

As a Warranty Clerk, you will be at the heart of the service department's administrative functions, ensuring that all warranty claims are processed accurately and timeously. This involves a deep understanding of manufacturer warranty policies, meticulous record-keeping, and effective communication with both internal teams and external customers. Your ability to manage documentation, verify service costs, and navigate industry legislative compliance will be paramount. This role is not just about processing paperwork; it's about upholding the company's commitment to quality service and customer trust, while also contributing to the overall profitability and reputation of the dealership.

Specific Role Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes relevant to warranty claims.
• Identify and apply known solutions to operational challenges, escalating unresolved issues promptly.
• Record and report on work activities to provide timely and accurate information for decision-making in the area of accountability.
• Ensure all applicable documentation is accurate, updated, and costed correctly for warranty submissions.
• Plan for, administer, and process costing-related tasks and activities effectively and efficiently.
• Execute work activities effectively and efficiently to maximize efficiencies and reduce unnecessary delays in achieving office goals.
• Deliver service and/or products that create a culture which aims to meet or exceed customer expectations in the business.
• Deliver work activities effectively to satisfy both internal and external customers.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
• Attend learning initiatives to improve work quality and enhance own skills and knowledge.
• Own and live up to company values, promoting a positive and ethical work environment.

Why Join the Company

Joining Motus and the Kia South Africa team in Nelspruit offers a rewarding career path within a leading automotive group. You will become an integral part of a supportive and professional environment where your contributions are valued. Motus is committed to fostering a culture of continuous improvement, offering opportunities for skill enhancement and professional development through various learning initiatives. Employees benefit from working with a reputable brand, gaining exposure to industry best practices, and contributing to a customer-centric service model. This role provides stability and the chance to develop specialized administrative expertise within the automotive sector, with potential for growth within the broader Motus network. You will be part of a team that prides itself on organisational excellence and upholding strong ethical values.

How to Apply

Please apply using the Quick Apply button on this page.

• Higher Certificate and/or Advanced National Senior (Vocational) Certificates with NQF Level 4

• A minimum of 1 year experience in a Warranty Clerk role

• At least 2 years' workshop environment experience

• Knowledge of Industry Legislative compliance

• Client Focus

• Improvement Orientation

• Interpersonal Effectiveness

• Judgement

• Persistence and Tenacity

• Personal Courage

• Planning and Organising

• Results Orientated Technical Competencies

• Administration skills

• Computer Literacy

• Understanding of Organisational excellence and productivity culture

• Technical Learning aptitude

• Ability to Uphold Ethics and Values