Trainee Call Centre Agent Opportunity at Old Mutual

About the Job

Step into the dynamic world of financial services with Old Mutual as a Trainee Call Centre Agent. This fixed-term contract offers an exceptional opportunity to launch your career within one of South Africa's most respected financial institutions. As a Trainee Call Centre Agent, you will be at the forefront of customer interaction, serving as a vital link between Old Mutual and its valued clients. This role is designed to equip you with fundamental customer service skills, product knowledge, and the ability to navigate complex queries within a supportive and structured environment. You will gain hands-on experience in a fast-paced call centre setting, learning to communicate effectively, problem-solve efficiently, and uphold the high standards of service excellence that Old Mutual is known for. This position is ideal for individuals passionate about helping others and eager to build a career in the financial sector, offering a solid foundation for future growth and specialisation.

Working within a dedicated team, you will receive continuous coaching and mentorship, ensuring you develop the confidence and competence required to excel. The flexible working hours are designed to accommodate a balanced lifestyle, while the exposure to various financial products and processes will broaden your understanding of the industry. This is a chance to contribute to a company that genuinely impacts people's lives by helping them achieve their financial goals.

Key Responsibilities

• Handle client queries via telephone with professionalism and adherence to Old Mutual's Call Centre standards, operating under direct supervision.
• Accurately escalate complex or unresolved queries to more senior agents, ensuring timely resolution and customer satisfaction.
• Efficiently manage inbound calls, providing relevant information and guidance to clients with the assistance of on-the-job coaching.
• Strive to finalise calls at the initial point of contact whenever possible, demonstrating efficiency and a commitment to excellent service.
• Develop a learner to moderate level of technical knowledge regarding Old Mutual's products and services.
• Engage in limited multi-skilling across various products and processes relevant to the specific business area, enhancing versatility.
• Maintain meticulous records of customer interactions and resolutions, ensuring data accuracy and compliance.
• Actively listen to customer needs, demonstrating empathy and a proactive approach to problem-solving.

Why Join the Company

Joining Old Mutual means becoming part of a legacy of trust and innovation in the financial services industry. Old Mutual is committed to fostering a supportive and inclusive work environment where employees are empowered to grow and succeed. As a Trainee Call Centre Agent, you will benefit from comprehensive training and continuous development opportunities, enabling you to master essential communication, problem-solving, and customer relationship management skills. Old Mutual values its employees and offers a culture that promotes teamwork, integrity, and a strong focus on customer satisfaction. This role provides a unique entry point into a vast organisation with potential pathways for career advancement within various departments, from client services to product development. You will be contributing to a company that has been a cornerstone of South African financial well-being for generations, making a tangible difference in the lives of individuals and communities. Old Mutual's commitment to its people and its customers makes it an employer of choice for those seeking a meaningful and impactful career.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Proof of registration for tertiary studies is essential at the application stage.
• A Matriculation Certificate (Matric) is a required qualification.
• Demonstrated skills in Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, and People Management.
• Possession of key competencies including Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Demonstrates Self-Awareness, Ensures Accountability, Instills Trust, and Interpersonal Savvy.