Telesales Representative (FAIS) Contract at Absa

A dynamic opportunity awaits a dedicated Telesales Representative to join Absa's Instant Life team on a fixed-term contract. This role is pivotal in driving customer satisfaction and achieving sales targets for Instant Life products, operating within a professional and compliant FAIS environment. The successful candidate will be instrumental in converting leads into sales, contributing directly to the profitability and growth of the Instant Life portfolio while upholding Absa's unwavering commitment to treating customers fairly. This position offers a significant chance to develop robust sales skills and gain invaluable experience within a leading financial institution, making a tangible impact on the company's success and customer engagement strategies. It's an ideal role for someone looking to build a career in financial services with a strong focus on direct customer interaction and sales performance.

Key Responsibilities

• Engage with potential customers telephonically to effectively promote and sell Instant Life products, ensuring a clear understanding of customer needs.
• Ensure all sales interactions adhere strictly to FAIS regulations and Absa's internal compliance standards, maintaining the highest ethical conduct.
• Achieve and consistently exceed daily, weekly, and monthly sales targets and productivity metrics, contributing to the team's overall success.
• Maintain a high level of customer satisfaction by providing clear, accurate, and professional information, building trust and rapport.
• Manage and convert a campaign-relevant percentage of all assigned leads into successful sales, optimizing conversion rates.
• Monitor and strive to improve New-to-Use (NTU) rates, ensuring the quality and sustainability of sales.
• Accurately capture and update customer information and sales data in the CRM system, maintaining meticulous records.
• Participate in ongoing training and development to stay updated on product knowledge, sales techniques, and regulatory changes.
• Collaborate with team members and supervisors to share best practices and contribute to a positive team environment.

Why Join the Company

How to Apply

Salary is estimated based on market research.

• Further Education and Training Certificate (FETC).
• FAIS accreditation or a strong commitment to obtain it within a specified timeframe.
• Proven experience in a telesales, direct sales, or customer service environment is highly advantageous.
• Exceptional communication, negotiation, and interpersonal skills.
• Demonstrated ability to work effectively under pressure and consistently meet demanding sales targets.
• Proficiency in relevant computer applications and CRM systems.
• A steadfast commitment to treating customers fairly and adhering to all compliance and regulatory standards.
• Strong problem-solving abilities and a customer-centric approach.