Junior Customer Success Manager at impact.com

impact.com is seeking a motivated Junior Customer Success Manager to join their dynamic team. This role is crucial in guiding clients through the management, optimization, and scaling of their creator and partnership campaigns, particularly within the Italian market during a period of significant regional growth. Reporting to the Customer Success Director, the successful candidate will be instrumental in transforming early-stage client programs into high-impact creator portfolios. This is a high-visibility, collaborative opportunity perfect for a proactive relationship-builder aiming to gain in-depth, hands-on expertise in the rapidly evolving creator economy, embrace diverse responsibilities, and make a tangible impact in a fast-growing market.

The Junior Customer Success Manager will be responsible for developing performance-led strategies, defining brand-aligned casting criteria, and guiding content creation to ensure relevant and on-trend social media initiatives. The role involves leading end-to-end recruitment and execution processes, including sourcing and vetting qualified creators and partners based on demographic and performance data, negotiating partnership terms, and issuing clear campaign briefs. Building strong, trusted relationships with both clients and creative talent is paramount, involving effective kick-off calls, managing day-to-day corporate communications, and consistently providing excellent customer service. Analyzing campaign performance and metrics with precision, formatting raw data to generate actionable insights, and proactively identifying expansion or upselling opportunities for senior leadership are key duties. The role also requires optimizing program delivery and budgets to meet client deadlines and achieve campaign objectives, ensuring maximum ROI. Collaboration with internal sales, marketing, and product teams is essential for a seamless client experience and continuous improvement of platform services. Staying abreast of industry trends, competitor activities, and emerging technologies in the creator economy will enable informed recommendations to clients and internal stakeholders.

Key Responsibilities

• Manage and scale creator campaigns by developing performance-led strategies.

• Define brand-aligned casting criteria and guide content creation for social media initiatives.

• Lead end-to-end recruitment and execution processes for creators and partners.

• Source and vet qualified creators based on demographic and performance data.

• Negotiate partnership terms and issue clear creator campaign briefs.

• Build strong, trusted relationships with clients and creative talent.

• Lead effective kick-off calls and manage day-to-day corporate communications.

• Provide consistently excellent customer service.

• Analyze campaign performance and metrics, generating actionable insights.

• Identify potential expansion or upselling opportunities for senior leadership.

• Optimize program delivery and budgets to meet client deadlines and achieve campaign objectives.

• Ensure maximum ROI for partners.

• Collaborate closely with internal sales, marketing, and product teams.

• Contribute to the continuous improvement of the platform and services.

• Stay abreast of industry trends, competitor activities, and emerging technologies in the creator economy.

Why Join the Company

Joining impact.com means becoming part of a global leader that values innovation, collaboration, and client success. You will be part of a close-knit team that is passionate about the creator economy and dedicated to making a significant impact in the Italian market. This role offers unparalleled opportunities for professional growth, allowing you to develop expertise in partnership marketing, client relationship management, and data-driven strategy. You will work in a dynamic environment where your contributions directly influence client success and regional expansion. impact.com fosters a culture of continuous learning and empowers its employees to take ownership and drive results, making it an ideal place for ambitious professionals looking to advance their careers in a fast-paced, international setting.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Proven ability to manage and scale campaigns.

• Strong understanding of performance-led strategies and social media initiatives.

• Experience in recruitment and execution processes.

• Skilled in sourcing and vetting talent based on data.

• Proficiency in negotiating partnership terms.

• Excellent communication and interpersonal skills for building client and talent relationships.

• Experience in managing day-to-day corporate communications.

• Demonstrated ability to provide excellent customer service.

• Strong analytical skills for campaign performance and metrics.

• Ability to format data and generate actionable insights.

• Experience in optimizing program delivery and budgets.

• Familiarity with the creator economy and digital marketing trends.

• Ability to collaborate effectively with internal teams.

• Proactive and eager to learn and grow in a fast-paced environment.