Junior Account Manager, Retail Media Opportunity at Mr D

About the Job

Mr D, a prominent division of the Takealot.com Group, is actively seeking a highly talented Retail Media Junior Account Manager to join its dynamic team in Cape Town. This pivotal role serves as a crucial stepping stone into full Account Management within the rapidly evolving retail media landscape. The Junior Account Manager (JAM) will provide essential operational, administrative, and client-support functions to the broader Retail Media team, working in close collaboration with Account Managers (AMs) and Key Account Managers (KAMs). The successful candidate will be entrusted with managing a portfolio of smaller advertisers/sellers, with a clear mandate to foster growth within these accounts through structured engagement and under the expert guidance of senior team members. This position offers unparalleled exposure to critical aspects of campaign planning, performance reporting, client service excellence, and the intricate commercial operations of e-commerce. You will play a vital role in ensuring client satisfaction and contributing to the overall success of Mr D's retail media initiatives, directly impacting revenue generation and advertiser relationships.

Key Responsibilities

• Client Support & Portfolio Management: Manage a portfolio of small-to-mid-tier advertisers/sellers on the Mr D platform, ensuring their needs are met and campaigns are successful. Support AMs and KAMs with administrative and executional tasks across their client portfolios, facilitating smooth operations and efficient workflow. Conduct regular check-ins with assigned clients to ensure campaign execution aligns with expectations and objectives, proactively addressing any concerns. Gather client objectives, briefs, and assets accurately, ensuring timely delivery to internal teams for campaign setup and execution.
• Campaign Administration & Execution: Assist with the creation of campaign cost estimates (CEs), booking forms, and invoicing packs, maintaining financial accuracy and compliance. Ensure campaign bookings are loaded accurately into systems and aligned with internal calendars, preventing scheduling conflicts and optimising campaign delivery. Coordinate asset collection from clients for design and campaign management teams, ensuring all creative elements are ready and meet specifications. Support in compiling performance reports and packaging insights for client delivery, helping them understand campaign effectiveness and return on investment.
• Sales Support & Commercial Operations: Identify upsell opportunities within your smaller portfolio based on performance metrics and product availability, contributing to revenue growth and client expansion. Maintain CRM hygiene, updating client interactions, pipeline data, and account progress to ensure accurate record-keeping and client history. Support the team with rate card updates, product education, and process improvements, enhancing overall team efficiency and market responsiveness.
• Data & Insights: Pull data extracts and assist in basic analysis to support campaign optimisation and reporting, providing valuable insights for strategic adjustments.

Why Join the Company

Joining Mr D means becoming part of a young, dynamic, and hyper-growth company within the Takealot Group. You will be challenged to push boundaries and innovate in a fast-paced environment. The company prides itself on working with the best talent, offering unparalleled learning opportunities and mentorship. With millions of Mr D customers, your work will have significant scale and impact, directly influencing how brands connect with consumers. The Takealot Group, including Mr D, Takealot.com, and TFS, is committed to internal promotion and career expansion, providing a clear path for professional growth within a leading e-commerce ecosystem. This is an opportunity to contribute to a leading e-commerce player and shape the future of retail media in South Africa, working with cutting-edge technology and a passionate team.

How to Apply

Interested candidates are invited to apply directly through the provided application link. Please ensure your CV highlights your relevant experience and skills for this exciting role. For general inquiries, please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• A Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.
• 1-2 years of experience in an account management, sales support, or administrative role, preferably within media, advertising, or e-commerce.
• Strong understanding of digital marketing and retail media concepts is advantageous.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical skills with the ability to interpret data and generate insights.
• A proactive, detail-oriented, and client-focused approach.
• South African citizenship or permanent residency.