IT Technician Intern at EDF power solutions (Pty) Ltd

This IT Technician Intern position offers a unique opportunity for a motivated individual to gain comprehensive, hands-on experience within a dynamic IT department. The role involves providing essential first-line IT support to employees, managing user onboarding and offboarding processes, and assisting with the maintenance and troubleshooting of IT systems and networks. The intern will work closely with experienced IT professionals, contributing to various technology and project support initiatives. This role is ideal for someone looking to build a solid foundation in Information Technology within a purpose-driven organisation at the forefront of renewable energy in Southern Africa. The successful candidate will be exposed to a broad range of IT disciplines, fostering professional growth and development.

Key Responsibilities

• Provide first-line IT support to employees, resolving day-to-day technology issues efficiently and effectively.

• Maintain clear and consistent communication with users throughout the troubleshooting and issue resolution process.

• Support the setup, configuration, and ongoing maintenance of desktop, notebook, and peripheral devices.

• Facilitate user and device onboarding and offboarding processes in strict accordance with approved company procedures.

• Install, configure, and maintain user devices and associated accounts to ensure seamless access and functionality.

• Ensure all users are equipped with the necessary tools and access rights required to perform their job functions effectively.

• Troubleshoot and resolve Tier 1 network and system-related issues, escalating complex incidents to the Head of IT as needed.

• Support the overall maintenance and ensure the continued functionality of the company's IT systems and equipment.

• Assist in obtaining quotations and supporting the procurement processes for IT equipment and services.

• Prepare commitment and payment documentation related to IT purchases, ensuring accuracy and compliance.

• Actively participate in IT team meetings, contributing to discussions and continuous improvement initiatives.

• Assist with the setup and troubleshooting of video conferencing equipment to ensure smooth operations.

• Support the IT Technician and the wider IT team on various business and project-related technology requirements.

• Undertake additional IT-related tasks as assigned by management, demonstrating flexibility and a willingness to learn.

Why Join the Company

Join a purpose-driven organisation that is a leader in renewable energy across Southern Africa. As an IT Technician Intern, you will gain invaluable practical experience across a wide spectrum of IT functions. You will have the chance to collaborate with seasoned IT professionals within a rapidly expanding global organisation. This internship is an exceptional platform to establish a robust career path in Information Technology, offering significant learning and growth opportunities.

How to Apply

Please apply using the Quick Apply button on this page.

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, or a related field.

• Basic understanding of computer hardware, software, and IT systems.

• Strong problem-solving ability and meticulous attention to detail.

• Capacity to manage multiple priorities while maintaining a focus on quality and achieving results.

• High level of discretion and adherence to confidentiality.

• A+ Certification (Advantageous).

• N+ Networking Certification (Advantageous).

• Security+ Certification (Advantageous).

• Experience or coursework in IT support, helpdesk functions, or systems administration (Advantageous).

• Exposure to video conferencing solutions such as Teams Rooms or Logitech systems (Advantageous).

• Strong attention to detail.

• Analytical and problem-solving mindset.

• Proactive and eager to learn.

• Strong customer service orientation.

• Ability to work collaboratively within a team environment.

• Undertake additional IT-related tasks as required by management.