IT Support Intern at Oceana Group Limited

Oceana Group Limited is seeking a dedicated and proactive IT Support Intern to join their dynamic team in Cape Town. This entry-level opportunity is designed for individuals passionate about information technology and eager to gain hands-on experience in providing first-line technical support. The successful candidate will be responsible for assisting users with IT-related issues, ensuring the smooth operation of desktop and laptop hardware, software, and peripherals. This role offers a fantastic chance to develop critical IT support skills within a reputable organisation, contributing to user satisfaction and operational efficiency. You will be part of a supportive environment that encourages learning and professional growth, playing a vital role in maintaining the company's IT infrastructure.

Key Responsibilities

• Provide first-line support for local and remote users via telephone and email.

• Create and manage trouble tickets, ensuring timely resolution or escalation of user requests.

• Perform effective end-to-end management and resolution of incidents and problems.

• Adhere to defined targets, procedures, standards, and measures for quality and customer satisfaction.

• Contribute to the minimisation of preventable incidents.

• Maintain up-to-date knowledge and support articles.

• Engage actively and positively with end users, third-line support, and third parties.

• Participate in the planning and execution of IT changes.

• Assist with special IT projects as identified.

• Coach and train users on the use of IT assets and policies.

• Manage licensing and ensure compliance.

• Perform asset management tasks.

• Handle onboarding and offboarding requests for all company users.

• Respond to standby calls and escalations for users after hours.

• Provide daily VIP support.

• Offer first-line support for printing services.

• Conduct daily testing and ad-hoc support for all company VC equipment.

• Support and troubleshoot established VOIP infrastructure.

• Install and support all end-user applications.

• Set up and support all user computers and peripherals.

• Provide cell phone support.

• Assist in the process of purchasing peripherals from third parties.

• Stay updated on new software and support articles.

• Facilitate end-user adoption, knowledge, and uptake of IT systems.

• Travel to remote sites for support when required.

Why Join the Company

Oceana Group Limited is a leading player in its industry, committed to fostering a supportive and growth-oriented work environment. As an IT Support Intern, you will gain invaluable experience in a fast-paced IT department, working with modern technologies and diverse user needs. The company values its employees and offers opportunities for professional development, including potential for further training and career advancement. You will be part of a team that encourages collaboration, innovation, and a strong customer service ethic. This internship is an excellent stepping stone for a career in IT support, providing exposure to various aspects of IT infrastructure management and user support within a well-established organisation.

How to Apply

Interested candidates are encouraged to apply. If you are not contacted within two weeks of the closing date, please consider your application unsuccessful. Please apply using the Quick Apply button on this page.

• PC Desktop and Laptop Hardware knowledge.

• Microsoft Windows 10 and 11 Operating System proficiency.

• Microsoft Office Productivity Suites knowledge.

• Experience with PC Systems Imaging/Cloning technology.

• Hands-on experience with Windows, software, BIOS, and firmware updates or patches.

• Knowledge of anti-virus programs.

• Knowledge of office automation products and computer peripherals (e.g., printers, scanners).

• Excellent verbal and written communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to identify underlying problems and trends.

• Capacity to identify shortcomings in system design, business processes, or end-user training and adoption.

• Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up.

• Ability to work effectively and positively under pressure.

• Decision-making and Judgement skills.

• Integrity.

• Analytical Thinking.

• Problem Solving skills.

• Action Oriented approach.

• Teamwork and collaborative spirit.

• Interpersonal Skills.

• Resilience and Stress Tolerance.

• Assertiveness.

• Good Written and Verbal Communication.

• Customer Service Orientation.

• IT qualifications in one or more core desktop applications.

• IT qualifications in one or more core infrastructure platforms.

• Relevant IT qualifications: In one or more core desktop applications & one or more core infrastructure platforms.

• ITIL Qualification would be advantageous.

• A+ / N+ Qualification.

• MCSE Qualification would be advantageous.