IT Graduate Internship at 1Nebula

1Nebula is seeking a motivated and enthusiastic Information Technology Graduate Intern to join their dynamic Customer Success team in Cape Town, Western Cape. This 12-month internship offers a fantastic opportunity for entry-level talent to gain hands-on experience in a next-generation SaaS Technology Business focused on cloud and technology expense management. As an intern, you will play a crucial role in ensuring customer satisfaction by providing timely and effective assistance, guiding users through product features, and resolving issues. You will be part of a diverse and innovative team, contributing to the company's mission of accelerating cloud journeys for businesses.

Key Responsibilities

• Respond to customer inquiries via various channels including chat, email, or phone.

• Provide customer and product support and guidance.

• Diagnose and troubleshoot technical issues effectively.

• Guide customers through product features and best practices to enhance their experience.

• Escalate complex issues to the appropriate internal teams for resolution.

• Document customer interactions and feedback to contribute to continuous improvement initiatives.

• Identify trends in customer inquiries to improve processes and proactively address common issues.

• Collaborate with cross-functional teams to enhance the overall customer experience.

• Assist with the onboarding and training of new customers.

• Contribute to the creation and maintenance of knowledge articles, process documents, and FAQs.

• Maintain the Knowledge Base with solutions to frequently encountered problems.

• Track and manage support tickets efficiently.

• Analyze customer data to identify common issues, bottlenecks, and areas for improvement.

• Engage in proactive communication and customer outreach.

• Strive to meet and exceed service level agreements (SLAs) to ensure high-quality service delivery.

• Provide customers with clear, accurate, timely, data-driven, and actionable reports on their telecoms environment.

Why Join the Company

1Nebula fosters a culture of innovation and continuous improvement, encouraging team members to challenge the status quo and find smarter ways of working. As a N48Xer, you'll be part of a diverse and talented group of individuals from across South Africa. The company offers a supportive work environment with high-spec laptops and equipment, access to a comprehensive Well-being program and Employee support services promoting work-life balance for you and your family. You will have opportunities to grow your skills through paid Microsoft courses and certifications, and participate in Culture and Social Responsibility initiatives, allowing you to give back to the community.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Degree or Diploma in Information Technology or a relevant field.

• Strong problem-solving abilities and technical troubleshooting skills.

• Ability to communicate technical concepts clearly to non-technical users.

• Strong Microsoft Excel skills.