Business Systems Support Opportunity at Pick n Pay

The Business Systems Support role at Pick n Pay offers a dynamic opportunity for an individual passionate about technology and retail operations to contribute to the seamless functioning of in-store systems. Based in Gqeberha, this position is crucial for ensuring that store users have the necessary technical assistance and guidance to maximise efficiency and productivity. The incumbent will serve as a primary point of contact for telephonic and online SAP support, troubleshooting and resolving system-related queries with efficiency and expertise. This role is ideal for someone who thrives in a fast-paced environment, possesses strong problem-solving skills, and is dedicated to providing exceptional support to a diverse user base. It involves becoming the go-to expert for various store applications and processes, ensuring that all systems operate smoothly and effectively to support daily retail activities. This position is a fantastic stepping stone for those looking to deepen their understanding of retail technology and its operational impact.

Beyond technical support, this role extends to in-store enablement and coaching, where the Business Systems Support professional will provide on-the-ground guidance to store teams. This hands-on approach is vital for building capability and ensuring consistent execution of systems and processes across the retail environment. A significant part of the role also involves supporting stock and inventory management, including assistance with stock take preparation, execution, and reporting. The incumbent will help with inventory-related processes such as receiving, roster orders, and reconciliations, ensuring timely resolution of any inventory queries. This requires a keen eye for detail and a proactive mindset to prevent and address discrepancies. The role also encompasses reporting and data insights, where the individual will generate and analyse operational reports, identify trends, highlight deviations, and recommend corrective actions to support informed decision-making within the business. Accurate, timely, and actionable insights are critical for optimising retail operations.

Administrative duties and data integrity are also key components, involving the resolution of administrative queries and the provision of practical solutions. Maintaining high standards of data accuracy and integrity is paramount, requiring close liaison with the Data Management team to resolve any data-related issues. Furthermore, the Business Systems Support professional will play a vital role in store support for new openings and closures. This includes assisting with new store openings, ensuring that systems and processes are correctly implemented from day one, and providing essential systems support during store closures. This comprehensive role offers exposure to various facets of retail operations and technology, making it an enriching experience for a dedicated professional.

Key Responsibilities

• Provide telephonic and online SAP support to store users.
• Troubleshoot and resolve system-related queries efficiently.
• Act as the go-to expert for store applications and processes.
• Deliver on-the-ground support, coaching and guidance to store teams.
• Build capability to ensure consistent execution of systems and processes.
• Support stock take preparation, execution and reporting.
• Assist with inventory-related processes including receiving, roster orders and reconciliations.
• Ensure timely resolution of inventory queries.
• Generate and analyse operational reports.
• Identify trends, highlight deviations and recommend corrective actions.
• Deliver accurate, timely and actionable insights to support decision-making.
• Resolve administrative queries and provide practical solutions.
• Maintain high standards of data accuracy and integrity.
• Liaise with the Data Management team to resolve data-related issues.
• Assist with new store openings, ensuring systems and processes are correctly implemented from day one.
• Provide systems support during store closures.

Why Join the Company

At Pick n Pay, you'll discover a vibrant and enriching work environment within one of South Africa's largest retail chains. Founded in 1967, Pick n Pay is dedicated to creating an exceptional shopping experience for customers and fostering a great place to work for its employees. The company's mission is to serve with heart, creating a welcoming atmosphere, and with mind, creating an excellent shopping destination. Pick n Pay's values are deeply embedded in its culture, promoting a passion for customers, respect and care for colleagues, and a strong belief in personal growth and opportunity. Employees are empowered through learning and advancement, and leadership and innovation are nurtured and rewarded. The company operates with unwavering honesty and integrity, ensuring transparency and trustworthiness in all interactions. Joining Pick n Pay means becoming part of a team that values your contribution and supports your career development in a dynamic retail landscape.

How to Apply

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.

• Matric (essential)
• 1–3 years’ store systems experience essential
• Previous experience in an administrative or support role
• Exposure to inventory management
• SAP RE modules experience is essential
• BI Analysis
• Good analytical and reporting capability
• High attention to detail and commitment to accuracy
• Effective planning and organisational skills
• A proactive, solutions-oriented mindset
• Strong business acumen with an understanding of retail operations
• Excellent communication and stakeholder engagement skills
• Ability to work collaboratively while maintaining assertiveness and accountability