Warranty Clerk Role at Motus George Multifranchise

About the Job

Motus George Multifranchise is actively seeking a meticulous and highly organized Warranty Clerk to join their dedicated team. This vital role involves the accurate and efficient processing of warranty claims and ensuring that all warranty-related issues are resolved in a timely and effective manner. The ideal candidate will possess exceptional communication skills, the ability to manage multiple tasks simultaneously, and a strong commitment to detail. This position is integral to maintaining customer satisfaction and upholding the company's reputation for reliable after-sales service within the automotive sector in the Western Cape.

A typical day for a Warranty Clerk involves a structured approach to managing claims. You will begin by reviewing incoming warranty requests, verifying documentation, and accurately processing claims according to manufacturer and company policies. This often requires direct communication with customers to gather necessary information and provide updates, as well as liaising with vendors and internal departments to facilitate resolutions. Maintaining comprehensive warranty records and documentation is a continuous task, ensuring all information is up-to-date and easily accessible for audits. Following up on claims to ensure timely resolution and assisting in the investigation of any disputes are also key aspects of the role. This position will significantly enhance your organizational skills, attention to detail, and ability to navigate complex administrative processes within a fast-paced automotive environment. You will also develop strong customer service and problem-solving capabilities.

Key Responsibilities

• Process warranty claims and associated documentation accurately and efficiently, adhering to all guidelines.
• Communicate effectively with customers and vendors regarding warranty-related issues, providing clear and concise information.
• Maintain meticulous warranty records and documentation, ensuring data integrity and easy retrieval.
• Follow up proactively with customers and vendors to ensure the timely resolution of all warranty claims.
• Assist in investigating and resolving warranty disputes, applying company policies and industry best practices.
• Provide comprehensive administrative and operational support to the warranty department as needed.
• Ensure compliance with all relevant warranty policies, procedures, and legal requirements.
• Prepare reports on warranty claim status and trends for management review.

Why Join the Company

Joining Motus George Multifranchise offers a fantastic opportunity to become part of a leading automotive group in South Africa. Motus is committed to fostering a supportive and professional work environment where employees are valued and encouraged to grow. As a Warranty Clerk, you will gain invaluable experience in the automotive after-sales sector, working with a diverse range of vehicles and customers. The company provides opportunities for continuous learning and development, ensuring you stay updated with industry standards and processes. Motus offers competitive remuneration, a comprehensive benefits package, and a clear path for career advancement within its extensive network. This role is perfect for an individual seeking a stable and rewarding career in a dynamic industry, contributing to customer satisfaction and operational excellence.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Matric Certificate (Grade 12).
• Experience in a similar role in the automotive industry.
• Knowledge of warranty policies and procedures.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Proficient in Microsoft Office applications.