Product Support Engineer Internship 2026 – Cape Town | FinTech Payments | Electrum Software

Electrum Software, one of South Africa's most innovative and respected next-generation payments technology companies, is offering a Product Support Engineer Internship at their Cape Town office in Observatory.

Since 2012, Electrum has delivered enterprise-grade, cloud-native software that optimises the processing of millions of financial transactions daily — powering payment solutions for some of South Africa's biggest household brands. Their technology enables financial inclusion by giving millions of South Africans easier, cheaper access to digital payments and financial services.

This paid, 4-week, in-office winter internship is designed for technically curious students and graduates who want to experience what real-world product support engineering looks like inside a leading B2B FinTech company. You will work on real projects, interact directly with customers, and be assigned a dedicated mentor who sets aside most of their time to guide you through your work — essentially providing one-on-one career coaching every day.

Unlike generic internships, Electrum's programme is renowned for its depth of mentorship, team culture, and genuine technical exposure. Outstanding interns are considered for Electrum's Software Developer Graduate Programme or permanent roles based on performance and fit.

Key Responsibilities

• Investigate and resolve production issues and customer-reported technical problems within Electrum's payment processing systems

• Perform root cause analysis on recurring technical issues and document findings clearly

• Assist with monitoring and maintaining the performance of Electrum's payment software and integrations

• Support the product and engineering teams with technical queries, bug investigations, and system analysis

• Help with onboarding and configuration tasks for new clients on Electrum's platform

• Write and maintain technical documentation, SOPs, and support runbooks

• Collaborate closely with software developers, product managers, and customer teams to escalate and resolve issues efficiently

• Participate in team meetings, onboarding workshops, and learning sessions about Electrum's products and payment ecosystems

Advantageous

• Familiarity with Java or another object-oriented programming language

• Exposure to Linux/Unix environments

• Experience with monitoring or logging tools

• Knowledge of financial systems, payment rails, or transaction processing

• Basic understanding of cloud infrastructure concepts

What You Will Gain

• Hands-on experience solving real customer problems in a live FinTech payment environment

• Dedicated daily mentorship from experienced Electrum engineers

• Exposure to the full product lifecycle — from client onboarding to production monitoring

• MacBook Pro and a world-class workstation setup

• Payments industry and career-aligned training facilitated by industry experts

• Access to personal development and leadership coaching

• Team building events, socials, and a genuinely fun and welcoming company culture

• Potential pathway into Electrum's Graduate Programme or a permanent role

Salary: R10,000 – R14,000 per month (Salary not specified by employer — Electrum states paid internship. Estimated based on South African FinTech engineering intern market rates, 2025/2026)

• Currently enrolled in or recently completed a Degree in Computer Science, Information Technology, Engineering, or a related technical field

• Solid understanding of software systems and how web-based applications work

• Basic familiarity with SQL and database querying

• Understanding of APIs and how system integrations function (REST APIs advantageous)

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills in English — able to explain technical issues clearly to both technical and non-technical audiences

• Proactive, self-driven, and eager to learn in a fast-paced environment

• Ability to work effectively as part of a team