Parts Sales Representative Opportunity at Motus Automotive Group

About the Job

Motus, a leading automotive group in South Africa, is seeking a dynamic and results-driven Parts Sales Representative to join their team at Toyota Strijdom Park. This pivotal role is essential for maintaining and growing the dealership's customer base and ensuring the efficient sale of genuine Toyota parts and accessories. As a Parts Sales Representative, you will be at the forefront of customer interaction, providing expert advice, processing orders, and contributing significantly to the overall success and profitability of the parts department. This position offers an exciting opportunity to work within a reputable brand, fostering strong relationships with both internal teams and external clients, and playing a crucial role in the seamless operation of vehicle maintenance and repair services.

Key Responsibilities

• Proactively engage with customers to understand their parts and accessory needs, ensuring high levels of customer satisfaction and service excellence.
• Achieve and exceed monthly parts sales budgets through effective marketing strategies, upselling, and cross-selling genuine Toyota products.
• Actively work to maintain and increase market share within the designated area of responsibility, identifying new opportunities and nurturing existing client relationships.
• Ensure the retention of existing customers by consistently delivering exceptional service and building long-term trust.
• Adhere strictly to the Company Discount Policy, ensuring fair and consistent pricing practices.
• Communicate valuable market opportunities, customer feedback, and competitive insights to management and other relevant departments to inform strategic decisions.
• Efficiently and effectively address all customer queries, providing accurate information and timely resolutions.
• Introduce all customers to new company policies, promotions, and product updates to keep them informed and engaged.
• Maintain regular and helpful contact with all customers and dealership staff, fostering a collaborative and supportive environment.
• Ensure all returned parts are properly documented and recorded, adhering to company procedures for inventory management and quality control.
• Safeguard company assets under your care, ensuring they are kept in good condition and utilized responsibly.
• Cooperate seamlessly with all staff across departments to further the interests and objectives of the dealership.
• Maintain regular and transparent communication with the Parts Manager regarding sales performance, challenges, and opportunities.
• Attend all required meetings and training courses to enhance product knowledge, sales skills, and compliance with industry standards.
• Ensure all customer issues are promptly reported and resolved to maintain high service standards.
• Complete all necessary documentation in a clear, accurate, and timely manner.
• Operate all part exchange, replacements, and reconditioned items schemes strictly according to Company Policy.

Why Join the Company

Joining Motus means becoming part of South Africa's leading automotive retail and rental group, offering unparalleled career development and growth opportunities. At Toyota Strijdom Park, you will be immersed in a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. Motus is committed to investing in its employees through continuous training and development programs, ensuring you stay ahead in the fast-evolving automotive industry. You will work with a globally recognized brand, Toyota, known for its quality and reliability, and benefit from a culture that prioritizes customer satisfaction and operational excellence. This role provides a stable career path with opportunities to advance within the broader Motus group, along with competitive remuneration and benefits.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Parts Counter Sales experience is essential.
• A minimum of Grade 12.
• Clear Credit Record.
• Toyota panel sales experience will be an added advantage.
• Must have excellent verbal communication skills.
• Computer literacy is essential.
• Must have good customer service.